Troubleshooting Guide; Error Message Guide - Hatco Toast-Qwik TQ3-500 Serie Manual De Instalación Y Operación

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Toast too light.
Toast too dark.
Unit toasts on one side only.
Toaster trips the circuit breaker
or GFCI.
Toaster conveyor doesn't
move.

Error Message Guide

Error Message
Temperature Probe Error
Control Board Overtemp
Heating Error
Communication Error
Touch Panel Error
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: +1-414-671-6350
e-mail: support@hatcocorp.com
Probable Cause
Wrong menu item selected on touchscreen
control.
Supply voltage to unit is low.
Wrong menu item selected on touchscreen
control.
Supply voltage to unit is high.
Wrong menu item selected on touchscreen
control.
Heating element defective.
Circuit breaker is not sized properly for the
toaster.
Wiring fault inside toaster.
Bread slices or buns jammed in conveyor
track.
Troubleshooting
Verify wire connections on RTD temperature probe.
Check resistance across probe.
Check fan for physical blockage that would prevent fan
from turning. Verify voltage to fan. Make sure unit is on
legs and filter area is clear.
Verify all wire connections on relay and element. Check
resistance across failing heating element.
Update software—download from Hatco website to USB
drive. Follow the "Updating Firmware" procedure in
OPERATION section of manual.
Check touchpad for grease and dirt buildup. Perform
"Cleaning the Touchscreen Control" procedure in
MAINTENANCE section on manual.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, setup, or maintenance.
Select the correct menu item for desired toasting results.
Verify the supply voltage to the toaster matches the unit
specifications.
Select the correct menu item for desired toasting results.
Verify the supply voltage to the toaster matches the unit
specifications.
Select the correct menu item for desired toasting results.
Visually check the heating element inside the toaster during
operation. The heating element should glow red. If the
element does not glow, Contact Authorized Service Agent
or Hatco for assistance.
Check circuit breaker for proper sizing.
Contact Authorized Service Agent or Hatco for assistance.
Turn off unit, wait for unit to cool, and remove bread product
jamming the conveyor.
(if Troubleshooting fails to fix)
Replace temperature probe.
Replace cooling fan.
Replace heating element.
Replace electronic control.
Replace electronic control.
14
WARNING
Corrective Action
Corrective Action
Form No. TQ3CEM-0618