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Troubleshooting 77ps
Save time and money! Review the chart on this
page first and you may not need to call for service.
NO SOFT WATER
- Most Common
Problems:
Check the following before calling for service
• Not enough salt in softener-should
be at least 1/3 full.
• Bypass vane in "Bypass" position-should be in "Service" position. Knob should
be in the OUT position.
• Hardness setting too low-Check hardness setting in control. Veri_ hardness of
supply water. Water hardness can vary throughout the year. See Programming the
Control section.
• Salt Bridge; water not in contact with salt-see Breaking a Salt Bridge section.
Problem
Possible Causes
What ToDo
No soft water
Faucet or fixture where sample was
taken not plumbed to soft water.
NOTE" B e sure sample is from a faucet
that doesnot mix soft and hard water.
Forexample,a single lever kitchen faucet,
if the cold side is plumbedto hard water
• To conse_a:e salt, the installer may haw isolated some
fixttaes (outside thucets, toilets, etc.) flom soti _'ater.
From the outlet of the water softening system, uace the
water flow path, in house plumbing. If soti water is not
directed to a tm_cet or fixture where wanted, consult
a plumber.
No salt in the brine tank or
salt bridged
• Check fin a salt bridge or, if the lank is empty, refill with
recommended
salt. Press (fin 3 seconds) the TOUCH or
HOLDbutton to start an immediate regeneration
and restore
soft water supply.
Transformer
unplugged
at wall outlet or
power cable to softener
not connected.
Fuse blown or circuit breaker popped
on circuit to electrical outlet.
Electrical outlet on a circuit that can
be s_itched
off
° Check fin a loss of elecuical power to the w:tter
sotiening system, due to any of these conditions and
correct as needed. With the power supply restored,
observe the taceplate time display and read Program
Memorysecuon. NOTE" Theelectricaloutlet for the softener
shouldbe continuouslyliveso # cannot be accidentally
switched off.
Manual
bypass valve in bypass position
° Be sure the bypass valve stem is positioned
properly,
xdth the
hmb
in the OUT position.
Observe instructions
on the decal
at the end of the stem.
Valve drain hose pinched,
plugged,
elevated
too high or otherwise
restricted
• Any restriction in this drain hose ma) prevent {)roper
operation of the nozzle and venturi and reduce or
prevent brine (haw during regenerations.
Nozzle and venturi
dirty, incorrectly
assembled
or damaged
• ReFerto Cleaningthe Nozzleand VenturiAssemblyinstmctions.
With water pressure to the water soliening system off,
take the nozzle assembly apart. Inspect, clean and
replace as needed. Any fi)reign particle (s), scratches,
nicks, etc., in the passages can prexvnt operation. Be sure
holes in the gasket are cenmred ox>r holes in the housing.
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