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having
trouble?
Your Super Novo 2.0 massage chair is a sophisticated combination of mechanics, electronics, and software working together to
give you the ultimate massage. With such complexity comes opportunity for what we like to call massage chair "confusion."
So, should your massage chair exhibit any abnormal behavior, please do the following to fully reset the chair:
1. Press the POWER / PAUSE / RESTORE button on the remote, then select POWER OFF to restore the chair to the upright position.
2. Turn the chair's power switch (on the rear of the chair) to Off.
3. Unplug the chair from the power source.
4. Wait 30 seconds.
5. Plug the chair back into the power source, then turn the power switch back On.
If your chair has no power:
1. Check the power cord - Make sure the power cord connection to the chair is secure and that the power cord is not damaged.
2. Check the wall outlet - Plug a known working device into the outlet to ensure the outlet is working.
3. Replace the fuse - Use a flat-head screwdriver to turn the fuse holder (located next to the power switch) counter-clockwise
until it pops out. Replace the fuse with one of the spare fuses that came with your chair, or any 250V, 5A fuse.
Just like with any other electronics, this simple reset sequence will resolve many issues. If, however, your issue remains, please do
the following before contacting our customer experience team (this will help us help you much more quickly):
1. Locate the serial number on label on the back of your chair and write it down.
2. Locate your proof of purchase, as we will need it to process any warranty claim.
3. Write down the specific steps you took before experiencing the problem. For example: "I sat down in the chair, then
I selected Cloud Touch on the remote, then I selected Foot/Calf, then I heard a loud noise that is not normal."
4. Now you're ready to contact us!
Having Trouble? Contact our Customer Experience team at 800-355-2762,
Monday – Thursday 7 AM to 4:30 PM PST, Friday 7 AM to 3:30 PM
or csadmin@humantouch.com
humantouch.com
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Specifications*
Operating Voltage:
Power Consumption:
USB Port:
Wireless charging:
Chair Size (Upright):
Chair Size (Reclined):
Required Recline Clearance:
Product Weight:
Maximum Load Weight:
*Specifications are subject to change without prior notice.
35
AC110-120V 60 Hz
0.87A
5V, 2A
10A
63"L x 34"W x 46"H
74"L x 34"W x 46"H
2"
313 lb
285 lb
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