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troubleshooting guide
If you are having trouble with your headset or base, perform the
following basic checks. If you cannot resolve the problem by
following the instructions below, contact your store's customer
service department.
• No sound:
» Make sure that the base is powered via the micro USB port and
that the ON/OFF switch is in the ON position.
» Make sure that the headset is turned on (ON/OFF switch is in
the ON position).
» Make sure that the sound from your source is loud enough to
be detected by the base. Then adjust the desired volume on
the headset.
» Make sure that the audio source is turned on, properly
connected to the AUX or DIGITAL OPTICAL jack on the
transmitter base, and is transmitting sound.
» Make sure the transmitter base is connected to an audio
output, usually indicated by OUT or OUTPUT on a television.
» The headset battery might be low. Charge it.
» Check that the headset volume is not set to minimum. Increase
it if necessary.
» If you have connected the base to your television using
an optical cable for sound transfer to a sound bar or sound
system, make sure that the sound output settings are correct
and that the cable is securely connected.
• Transmission failure between the headset and the base:
» Your audio source volume is too high or low, which is causing
disruption. Adjust the volume on your audio source.
» The headset battery might be low. Charge it.
» The distance between the headset and the transmitter base is
too large. The maximum range is 30 metres (in open field).
» The volume of the audio signal is too low. Increase the volume
on the audio source.
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• The headset and the base do not seem to be paired any more:
» Follow the pairing procedure described in the "Use" section.
• I want to connect my headset via Bluetooth*, but the
wireless transmitter (phone, television, mobile speaker)
does not search for or find the headset:
» The search can only start if the mobile phone and the headset
are both in pairing mode. Make sure this is the case and check
that the distance between the two devices does not exceed
the maximum permissible distance (10 metres). These two
conditions are critical to pairing and connecting your devices.
• None of the pause, play, previous track and next track
functions are accessible in music playback mode:
» These functions are only accessible if the audio device supports
the AVRCP profile (Audio/Video Remote Control). Make sure
the mobile phone or wireless transmitter supports the AVRCP
profile.
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