TOPDON Phoenix Max Manual Del Usuario página 46

Q: Why can't log in?
A:
Possible reasons
The tablet isn't connected to a network.
The user name or password is incorrect.
Server problem.
Q: Why can't activate the equipment?
A:
Possible reasons
The equipment isn't connected.
The serial number and activation
code are inputted wrong.
The activation code is invalid.
The configuration is empty.
Q: The equipment is not activated during software update?
A:
Possible Cause
The Phoenix MDCI Pro connector may
not be activated during registration.
Solution
Please make sure the network is
connected.
Check the user name and password
Contact TOPDON after-sales service
or regional sales to retrieve the user
name and password.
Server maintenance. Please try again
later.
Solution
Make sure the network is connected.
Check the serial number and activation
code and make sure they are correct
(serial number 12 digits, activation code
8 digits).
Contact TOPDON after-sales service
to get support.
Contact TOPDON after-sales service
or regional sales.
Solution
Use the serial number and activation code to
activate the connector. Steps are as follows:
Tap [User Info]->[Activate MDCI]. Enter the
correct serial number and activation code in
the interface, and tap [Activate].
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