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FAQ
EN
Problem
Does leaving the robot on the
charging dock consume power if it
is already fully charged?
No water comes out of the water
tank, or only a little bit comes
out
Robot doesn't resume cleaning
after charging
Robot doesn't return to charging
dock after being moved
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Solution
Leaving the robot on the charging dock after it's fully charged consumes very little
electricity and helps maintain optimal battery performance.
Confirm that the water tank is filled with water, and clean the mop pad if necessary.
Clean the mop pad if it becomes dirty.
Make sure the mop pad is installed correctly according to the user manual.
Clean the air hole on the top of the water tank.
Make sure the robot is not set to Do Not Disturb Mode, which will prevent it from resuming
cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the charging
dock.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot
is too far from the charging dock, it might not be able to automatically return on its own, in
which case you need to manually place the robot onto the charging dock.
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