XREAL Air Manual página 39

XREAL Air GLASSES LIMITED WARRANTY
XREAL Air Glasses products and related services are provided under the
terms of this XREAL Air Glasses Product Warranty (the "Warranty") strictly
in compliance with applicable laws. Accepting these terms, purchasing
our product, or using our services means that you understand that this
is a legally binding document and agree to be bound by the terms and
conditions herein. Please read the entire contents of the terms carefully.
If you do not agree to these terms, please do not use the product or our
services. Please note that this Warranty does not reduce or deprive you of
any rights under any applicable laws and regulations.
This Warranty only applies to XREAL Air Glasses products purchased directly
from XREAL. Products purchased through any other channels, including
second-hand purchases (even if the product is new) are not covered by
this Warranty. If this product was purchased from a third-party seller, please
refer to the seller's warranty policy for this product.
Account Information
To access and use certain features of the service, an account must be
registered. By creating an account, you agree to: (i) provide accurate,
up-to-date and complete account information; (ii) maintain your
own password security, not share your password with anyone, and be
responsible for any risks arising due to unauthorized access to your account;
(iii) immediately notify us by email to after_sales@xreal.com if you find or
suspect a security issue relating to the service.
Return, Exchange and Repair
XREAL offers to you a limited warranty as set forth within the Warranty Period
and in accordance with the terms of warranty service described below. If
any time period specified below is shorter than any mandatory time period
prescribed by applicable laws of your country or region, the time period
prescribed by law applies.
If a product is faulty or defective, and this is not caused by improper use,
failure to comply with this XREAL Air Glasses User Manual, or other external
damage beyond XREAL's control, you may choose to apply for a return,
exchange, or repair under the XREAL Limited Warranty.
For returns and exchange, please contact us within 14 calendar days of
delivery. For repair, please contact us within 2 years from the date of delivery.
Please follow the instructions under the "Making a claim under the XREAL
Warranty" below to request assessment and assistance. Through this
procedure, XREAL will assess the conditions of the product and inform you
whether the product is eligible for return or exchange under the Warranty.
When returning products and making a claim under the XREAL Warranty,
you must provide proof of purchase. All returned items must remain in their
original packaging in the same condition in which they were delivered to
you without visible damage. You must return all components, accessories
and any promotional gifts that come with the products. If any components,
spare parts, or promotional gifts are missing, we may refuse to accept the
return or deduct the value of missing items from the amount returned to you
according to the following schedule. You are responsible for all expenses