incurred in the return.
Nosepads: $3/pc;Lens frame: $10/pc;Light shield: $10/pc;USB-C cable:
$30/pc
When exchanging products under the Warranty, first, our after-sales service
station will test the products and may contact you for additional information.
Once the product has been tested, we will contact you and offer the
following options:
-If the product is found to be defective and is eligible for exchange under
this term, we will repair or exchange it for you (at our sole discretion) for
free. The warranty period of the replaced product will restart from the date
when you receive it.
-If no defect is found, the products will be returned to you and you will be
charged a shipping and handling fee.
-If we determine the malfunction is caused by external forces unrelated to
XREAL you may use our repair service for a service fee, or you may ask that
the product be returned to you and you will be charged a shipping and
handling fee.
This XREAL Warranty is in addition to, and does not affect any rights you have
under the laws in your jurisdiction concerning the sale of consumer goods.
Repair Terms
If a product malfunctions within the one-year Warranty Period, you may be
eligible for our free repair service subject to the following conditions.
First, please follow the instructions under the "Making a claim under the
XREAL Warranty" below to request our assessment and assistance. If we
determine that the conditions of the product are covered by the warranty,
we will handle the repairs for you for free.
For repaired products, the new warranty period for any replacement part
is 30 days, or the remaining time within the original warranty period, or any
applicable additional warranty period that is mandatory under the laws of
your jurisdiction, whichever is longer. You will not be charged for shipping
and handling costs incurred for repairing products under warranty.
Repair or replacement may involve the use of parts that are not the same as
the original but with equivalent performance capabilities and functionality.
XREAL will return the repaired products in good working condition to you.
After XREAL provides you with services under warranty in accordance with
the terms of this limited warranty statement, any replaced products or parts
will become the property of XREAL.
This XREAL Warranty is in addition to, and does not affect any rights you have
under the laws in your jurisdiction concerning the sale of consumer goods.
Warranty Period
Warranty Scope
Warranty Period
-The warranty period starts when you accept delivery of the product.
Making a claim under the XREAL Warranty
After discovering faults with products or accessories, you should take the
following measures:
1. Refer to the users' manual or visit the official website www.xreal.com to
Glasses
Type-C Cable
2 year
2 year