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TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit does not turn on.
Temperature setting indicator 1 is
flashing and the unit will not heat.
Error Indicator Guide
Problems with the Induction Warmer are indicated by the flashing of one or more of the temperature setting indicators. Below is an
explanation of each error indication. Always investigate and correct the causes of an error.
Error Indication
Bad Pan Detection
1 2 3 4 5
Unit over voltage
1 2 3 4 5
Unit under voltage
1 2 3 4 5
Hardware Error
1 2 3 4 5
Over temperature
1 2 3 4 5
Communication Error
1 2 3 4 5
Thermistor Error
1 2 3 4 5
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: +1-414-671-6350
e-mail:
support@hatcocorp.com
Probable Cause
No power to unit.
Electronic controls defective.
Pan being used is not induction-ready. Use an induction-ready pan (see "Pan Specifications" in the
Error
Pan being used is not induction-ready.
Voltage of electrical system is too high for
the unit.
Voltage of electrical system is too low for the
unit.
Unit is experiencing a hardware error and has
shut down to protect unit from damage.
Internal components are over the tempature
limit. Unit has shut down for protection against
damage.
Internal
communication
components. Unit has shut down for protection
against damage.
Both internal thermistors are broken. Unit has
shut down for protection against damage.
ELECTRIC SHOCK HAZARD: Turn OFF power, unplug
power cord, and allow unit to cool before performing any
cleaning, adjustments, or maintenance.
Make sure power cord is plugged into an appropriate receptacle
(see SPECIFICATIONS section). Check circuit breaker and reset
as necessary. Check for damage to power cord. Check electrical
receptacle.
Contact Authorized Service Agent or Hatco for assistance.
OPERATION section of this manual).
Description
error
between
14
WARNING
Corrective Action
Corrective Action
Place an induction-ready pan on the warmer (see
"Pan Specifications" in the OPERATION section
of this manual).
Plug the unit into a properly grounded electrical
receptacle of the correct voltage, size, and plug
configuration. See the SPECIFICATIONS section
for details
Contact Authorized Service Agent or Hatco for
assistance.
Allow unit to cool. If error continues to occur,
contact Authorized Service Agent or Hatco for
assistance.
Contact Authorized Service Agent or Hatco for
assistance.
Form No. IWRMCEM-0321
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