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ONLY FOR SPA EQUIPPED WITH Wi-Fi
Problems
The Wi-Fi setup is not
successful
Wi-Fi LED Status
Indicator light flashes slowly
Indicator light is on
Indicator light flashes quickly
Indicator light is off
Probable Causes
The pump has been connected to the
wrong band
The spa pump location is too far from
the router.
Set up with the wrong network name
The Wi-Fi password used
during the connection is wrong
The strength of the Wi-Fi signal is not
stable
There is an appliance near the spa
pump or the router that creates signal
interference
Your phone will not connect to the Wi-Fi
network during the registration
APP Feedback
Waiting to connect to the router
Connected to the router
Lost Wi-Fi signal
Light damaged / Wi-Fi module has
problem
If the router your pump is connected to is dual-band and currently not
connecting to a 2.4GHz network, please switch to another band of the
same router (2.4GHz) and try to pair pump heater again. 5GHz networks
are not supported.
Check with your cell phone to see if there is full Wi-Fi signal.In case the
strength of the signal on your phone is too low, check where the strength
of the Wi-Fi signal is full and place the spa in that position.
Start the connection procedures again and be sure that the network
name is typed correctly.
Start the connection procedures again and be sure that the password is
correct.
1. Check that the router works correctly.
2. Go near the spa and check the signal on your phone. If the signal
strength is not stable, check the condition of your router. If the signal
strength is full, repeat the operation to connect the spa to the network.
The Wi-Fi connectivity can be interrupted by electromagnetic or other
interferences. Keep the appliance away from other electronic devices
that may cause interferences.
Check if the mobile device is in airplane mode.
Make sure to have the airplane mode deactivated when connecting to
the Wi-Fi network.
Consult the help section in the APP for extensive and up-to-date
troubleshooting tips.
The pump is ready to connect to your phone
The pump already connected to your phone
Check the status of your router. The spa lost the Wi-Fi signal.
For more information, please visit the support section on
our website, www.bestwaycorp.com.
17
Solutions
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