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Troubleshooting
EN
Issue
Device turns off automatically or
Device does not turn on
Device shuts off mid-treatment or
Vibration motor does not turn on
Battery will not charge
8
Solution
1. Battery level is low
2. Device still does not turn on
1. Check and recharge batteries.
2. Motor or connection have been
damaged
1. The ambient temperature is too high
or too low
2. Possible defective charging cable
3. Possible defective battery
Corrective Action
1. Charge the battery
2. Contact Therabody
Try charging the device fully, removing
the charging cable and then pressing
left button for 3 seconds. If problem
persists, contact Therabody
1. Charge the device when the ambient
temperature is between 5° C and 35° C
2. Try using a different USB-C cable
and adapter
3. Contact Therabody
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