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RYOBI WARRANTY APPLICATION CONDITIONS
EN
In addition to any statutory rights arising from the purchase of a product and
without prejudice on the statutory rights which apply independently and free
of charge, all new RYOBI branded power tools and/or garden tools listed
on our website, excluding tool accessories, tool storage systems, and spare
parts, as further outlined under ("Product"), are covered by a voluntary
guarantee issued by Techtronic Industries GmbH ("TTI") subject to the terms
and conditions as stated below ("Guarantee").
The Guarantee is only applicable to purchaser(s) who purchase the products
as end users in their capacity as consumers ("Consumer"). Retailers, rental
companies, as well as professional end users are expressly excluded from
these general terms and conditions of the Guarantee. For professional end
users, a different type of voluntary guarantee may be applicable to certain
product(s), if explicitly provided on the www.ryobitools.eu website. The
invocation of this voluntary Guarantee does not limit the statutory legal rights
of the Consumer in case of a defect.
1. The standard guarantee ("Standard Guarantee"), provided that the Product
is purchased for private use only, has a term of 24 months ("Standard
Guarantee Period") and commences on the date the product was
purchased. This date must be documented by an invoice or other proof of
purchase in order for the Standard Guarantee to be valid and enforceable.
This Standard Guarantee also only applies to new Product(s).
2. Consumers in certain countries may be able to extend the Standard
Guarantee for eligible Products beyond the period of the Standard
Guarantee by registering on the www.ryobitools.eu website. The eligibility
of Products for the extended guarantee ("Extended Guarantee") is
specified on the packaging of a Product, on the website at www.ryobitools.
eu, and/or is contained within the relevant Product documentation
under https://www.ryobitools.eu/. In order to benefit from the Extended
Guarantee, Consumers are required to register their Product(s) online
within 30 calendar days from the date of purchase to benefit from this
Extended Guarantee. All personal information of a Consumer will be
processed in accordance with the privacy statement, which can be found
here https://uk.ryobitools.eu/footer-links/privacy-policy/. The registration
confirmation receipt, which is sent out by e-mail, and the original invoice
showing the date of purchase will serve as proof of the Extended
Guarantee.
3. The Standard Guarantee and the Extended Guarantee ("Guarantees")
are limited to repair and/or replacement of the defective Product at the
discretion of TTI provided that the defect in workmanship or material
existed at the date of purchase. No further costs or losses can be claimed.
In addition, the Guarantees do not apply to:
– any damage caused accidentally, wilfully, or negligently by the
Consumer
– any damage to the Product that is the result of improper treatment or
lack of maintenance
– any Product that has been altered or modified
– any Product where original identification (trade mark, serial number)
markings have been defaced, altered or removed
– any damage caused by non-observance of the instruction manual
– Products, which are not subject to a CE/UKCA marking
– any Product that has been attempted to be repaired by a non-
authorised service centre or without prior authorisation by TTI
– any Product connected to improper power supply (amps, voltage,
frequency)
– any Product used with inappropriate fuel mixture (fuel, oil, ratio of oil)
– any damage caused by external influences (water, chemical, physical,
shocks) or foreign substances
– normal wear and tear of spare parts
– inappropriate use, overloading of the Product(s)
– use of non-approved accessories or parts
– power tool accessories provided with the tool or purchased separately.
Such exclusions including but not limited to screw driver bits, drill bits,
abrasive discs, sand paper and blades, lateral guide
– components (parts and accessories) which are subject to normal
wear and tear, including but not limited to service and maintenance
kits, carbon brushes, bearings, chuck, SDS drill bit attachment or
reception, power cord, auxiliary handle, transport carry case, sanding
plate, dust bag, dust exhaust tube, felt washers, impact wrench pins
and springs, bump knobs, drive belts, clutch, blades of hedge trimmers
or lawnmowers, harness, cable throttle, tines, felt washers, hitch pins,
blower fans, blower and vacuum tubes, vacuum bag and straps, guide
bars, saw chains, hoses, connector fittings, spray nozzles, wheels,
spray wands, inner reels, outer spools, cutting lines, spark plugs, air
filters, gas filters, mulching blades, etc.
4. For guarantee servicing, the Product(s) must be sent or presented without
undue delay after occurrence or recognition of the defect in workmanship
or material to an authorised RYOBI service partner listed on the following
website https://www.ryobitools.eu/. Consumers can obtain the services
under the Guarantees from a RYOBI service partner by
a. contacting the retailer where the purchase was made; or
b. registering via the service platform available on the RYOBI Commercial
webpage https://www.ryobitools.eu/, the availability of the process might
vary from country to country.
When sending a Product to an authorised RYOBI service partner,
the Product shall be safely packaged without hazardous contents (for
details, please see the safety instructions on the website at https://www.
ryobitools.eu/), marked with sender's address and accompanied by a
short description of the defect. Please note that in some countries delivery
charges or postage will have to be paid by the sender according to local
practice. Please consult your local authorised RYOBI service centre to
confirm whether such charges apply.
5. Upon receipt of the Product claimed to be defective by the Consumer,
it will be inspected. When the defect has been confirmed, the services
under the Guarantees will be provided by repairing the defective parts of
the products or replacing them by non-defective parts at TTI's discretion.
If TTI refuses to repair the defect or if, at TTI's discretion, the repair has
failed, an equivalent replacement will be supplied. The replaced Product(s)
or part(s) will become the property of TTI. Any repair/replacement(s) under
the Guarantees above are free of charge. The repair/replacement(s)
conducted by TTI do not constitute an extension or a new start of the
Guarantees. The replaced spare parts are subject to the Guarantees
originally given and the period for the Guarantees will end with period for
the Guarantee that was originally given for the entire product.
6. The RYOBI Guarantees are granted by Techtronic Industries GmbH,
Max-Eyth-Str.10, 71364 Winnenden, Germany, only to the Consumer that
originally purchased the Product and may not be transferred or assigned.
7. The Guarantees are valid in the European Economical Areas (EEA),
Switzerland, and the United Kingdom. Outside these areas, please
contact the retailer where the purchase was made to find out if
another voluntary guarantee applies.
AUTHORISED SERVICE CENTRE
Any request or issue with the product can be addressed to your local
authorised service centres (visit www.ryobitools.eu) or directly to: Techtronic
Industries GmbH, Max Eyth Straße 10, 71364 Winnenden, Germany. Please
state the serial number and product type printed on the label.
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