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9.0 Equipment Return
For the most efficient service, please follow the following procedures:
Step 1: Record the serial number of the PlumeSafe TURBO-AS Smoke Evacuation System.
Step 2: Call Customer Service at the toll free or local number listed and describe the problem.
Step 3: If the problem cannot be resolved over the phone and the equipment must be returned
for repair, you must obtain a "Return Goods Authorization" (R.G.A.) number from
Customer Service before returning the system.
Step 4: If you have the original packing for your PlumeSafe Smoke Evacuation System, use it to
properly return your unit. If you do not have the original packing material, ask Customer
Service for advice on how to pack the unit for return shipment.
Step 5: Freight for all returned goods should be prepaid by the shipper.
Return merchandise must have a pre-authorized return number from Buffalo Filter and be
marked with this number prior to returning. Transportation costs must be prepaid by the shipper
and all risks of loss and damage of goods are the responsibility of the shipper. Unauthorized
returns will be refused. Include a copy of the packing papers and/or invoice with the return.
Exchange will be of an equivalent dollar value of returned merchandise less a restocking and
handling fee on new, unused, unopened equipment or disposables.
EXCEPTIONS
1. Defective merchandise may be returned for replacement only. Please contact Buffalo Filter
Customer Service before shipping back merchandise.
2. Incorrectly shipped merchandise is exempt from restocking fees. Please contact Buffalo
Filter customer service before shipping back merchandise.
Return to:
BUFFALO FILTER
595 Commerce Drive
Buffalo, New York 14228
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