Eaton TRIPP LITE Serie Manual Del Propietário página 6

Troubleshooting
If you are unable to obtain an acceptable image after following the installation
instructions, try the troubleshooting tips below:
1. Press the reset button on the splitter to reset the signal being sent to
the connected displays.
Note: The B118-002-UHD and B118-002-UHDINT do not include a reset button.
2. Is the external power supply that came with the product connected
and plugged into a working power source? For the product to function
properly, it must be connected to and receiving power from the external
power supply.
3. Was the power to the connected devices turned off prior to installation?
If not, restart them.
4. What resolution are you trying to obtain? UHD 4K x 2K HDMI splitters are
tested to support video resolutions up to 3840 x 2160 @ 24 Hz and 30 Hz, at
36-bit Deep Color (12 bits per channel).
5. What HDMI cable length are you using? (See the Installation section in this
manual for details on the maximum cable distance). The shorter the cable
being used, the higher the resolution you will be able to obtain. If you are not
able to receive an acceptable image, try using a shorter cable, or lowering
your source's video resolution or color depth settings.
6. What type of cabling are you using? Inferior cabling can result in poor
performance, so it is important you use cables that can support the video
resolution you are trying to obtain. It is recommended you use P568-Series
High Speed HDMI cables, as they have been tested to work with the
B118-Series splitters.
7. Test your cables to ensure they are working properly. For example,
connect your HDMI cable between a source and monitor that you know works
to see if the cable is functioning.
8. Is the unit located in an area that exposes it to higher temperatures?
If the product is overheated, it will not function properly.
9. Are you connecting monitors that have different maximum resolutions?
When doing so, the video resolution displayed will be that of the lowest
maximum resolution supported among the connected monitors. For example,
when connecting 1080p and 4K x 2K monitors, 1080p video will display.
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