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Error
Error messages during start of
the acquisition of an X-ray
image or during shut down of
the PC
2210200496L41 1911V006
Possible cause
Energy-saving options incor-
rectly configured
Supply voltage for graphic card
inadequate or incorrectly con-
nected
PC and/or graphic card fail to
comply with the specified sys-
tem requirements
User account control (UAC) has
not been correctly configured
USB dongle not detected
Virus scanner prevents the
acquisition of an X-ray image
Firmware of the device does not
match the software version
The device calibration has not
been imported or incompletely
imported
Door contact is not closed
Troubleshooting
Remedy
❯ Deactivate the energy-saving
options in Windows and the
BIOS completely.
❯ Check the plug connections.
❯ Compare requirements of the
graphic card with the power
supply of the PC, use larger
power supply if necessary.
❯ Set up the system in accord-
ance with the system require-
ments.
❯ Make the user account con-
trol settings according to the
information in the installation
instructions.
❯ Check whether the USB don-
gle (included in scope of deliv-
ery) is plugged into the recon-
struction computer, or check
that the USB dongle is cor-
rectly plugged in.
❯ Add the installation paths of
the imaging software as
exceptions in the virus scan-
ner.
❯ Check software versions and
update if necessary.
❯ Carry out initial commission-
ing using the service tool
again/initially.
❯ Check door contact and plug-
in connections of the door
contact, close door properly.
EN-
US
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