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Problem
Possible Causes
Whet To do
Water is too hot
Water temperature
is set too
• See About the Water Temperature Setting section.
high
ACAUTI ON:
For your safety, DO NOTattempt repair of electrical wiring, controls, heat-
ing elements or other safety devices. Refer repairs to qualified service personnel.
Electric control has foiled
• Call for service.
Rumbling noise
Water conditions in your
• Remove and clean the heating elements. This should only be done by
home caused o buildup of
a qualified service personnel.
scale or mineral deposits on
the heating elements
Relief valve producing
Pressure buildup caused
• This is an unacceptable
condition and must be corrected,
See Ther-
popping sound or
by thermal expansion
to o
mal Expansion information
on page 15. Do not plug the relief valve
draining
closed system
outlet. Contact a plumbing contractor
to correct this.
The heater is beeping
and the display says Fil
The heater
is beeping
and the anode
light is on
(on some models)
The water heater has not
been filled with water before
powering
up. Powering up
the heater without
water will
damage the electric heaters.
The water heater warranty
does not cover damage or
failure resulting
from op-
eration with an empty or
partially
empty tank.
The anode rod is approach-
ing end of life and it is recom-
mended to replace it in order
to continue to offer protec-
tion from corrosion.
• Fill the tank completely with water. Press ENTERto stop the alarm
and then cycle power when the tank has been filled.
• If the unit has been confirmed to be filled with water, and an Fll code
is experienced, it is possible that the code may be a false indicator due
to certain unique environment
conditions encountered
during the start
up. If the unit is full of water, turn the breaker off for about 10 minutes
to allow the water temperature
to stabilize, then turn the breaker back
on. If the Fll code persists, schedule GE service.
• Call for service or follow the instructions
on how to replace the anode
rod on page 14. Ensure that the GE anode depletion sensing anode
rod or other GE approved anode rod is installed.
Installation of an
unapproved
anode rod will VOID the warranty.
The heater
is beeping
and the screen says
"F17"
The filter light is on
The heater
is beeping
and the screen
says,
"FA-F8"
The heater
is beeping
and the screen flashes
an error code
The water
heater
is
beeping
and the screen
flashes,
"bAd linE"
The anode rod is not con-
nected properly and the
water heater may not be
protected
from corrosion.
• Contact service. Check anode wire connections if needed.
The filter requires cleaning.
• Follow the instructions on how to remove and clean the filter on page 12.
A cleon filter is necessary for
- Repeated dirty filter alarms that do not resolve by cleaning the filter may
effective operation,
be an indication of a fan failure. Contact service.
There is an issue with the
heat pump system.
• The unit will automatically
switch to another available mode to en-
sure you continue to have hot water. Contact service immediately
and
give them the codes listed on the display screen.
There is on issue with the
water heater that requires
immediate
attention.
• The heater may switch to another available heating mode. Contact
service immediately.
To stop the beeping noise (unless error code F2,
Fll, F17 or bAd linE) press either the UP or DOWN arrow button and the
alarm will stop and the display will go back to normal (set temperature).
Unit is not receiving 240VAC
as intended
• Turn off power to water heater (generally at the breaker panel). Then
read, Electrical Connection section of the Installation
Instructions, see
page 17. Then contact the installer to verify electrical input to the water
heater.
Hot water has a rotten
egg or sulphur smell
Unit is not making
normal sounds
Certain water supplies
with high sulphate
content
will react with the anode
rod that is present in oil
water heaters for corrosion
protection
of the tank
• The odor can be reduced or eliminated
in most water heaters by
replacing the anode rod with less-active material rod. In some cases,
an added step of chlorinating the water heater and all hot water lines
may be necessary, contact your local water professional or plumber for
options and instructions.
Call GE at 1.888.4GE.HEWH (1.888.443.4394)
to learn how to purchase this replacement
anode rod. A qualified ser-
vicer or plumber should do this replacement.
Use of a non-GE approve
anode rod, or operating the water heater without a GE approved anode
rod will VOID the warranty.
If unit is using electric
resistance
elements, it will
not make fan or compressor
sounds.
• Check mode of unit.
22
For Service,
please
call 1.888.4GEHEWH
(1.888.443.4394)
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