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15 Warranty conditions – gomag 20V series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. However, if a prod-
uct does not function perfectly, we deeply regret this and ask that
you contact our customer service at the address specified below.
We will also be glad to assist you by telephone via the service num-
ber. The following information is intended to help you to process
and settle your claim without any problems.
For the assertion of warranty claims, the following applies:
1.
The warranty conditions govern our additional manufacturer
warranty services for purchasers (private end consumers) of
new products. The statutory warranty claims are not affected by
this warranty. This is the responsibility of the dealer who you
purchased the product from.
2.
The warranty service extends exclusively to defects in a new
product purchased by you that are based on a material or manu-
facturing fault and is, at our discretion, limited to the repair of such
defects free of charge or the replacement of the product (also re-
placement with a successor model, if necessary). Replaced prod-
ucts or parts shall become our property. Please note that our
products were not designed for commercial, trade or professional
use. A warranty claim is therefore not valid if the product has
been used in commercial, trade or industrial operations within the
warranty period or has been subjected to equivalent stress.
3.
The following are excluded from our warranty services:
– Damage to the product which was caused by non-obser-
vance of the assembly instructions, improper installation,
non-observance of the operating instructions (e.g. connec-
tion to an incorrect mains voltage or type of current) or the
maintenance and safety regulations or use of the product in
unsuitable environmental conditions as well as by insuffi-
cient care and maintenance.
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