Troubleshooting; Service Information - OHAUS YS Serie Manual De Instrucciones

EN-6
5. MAINTENANCE

5.1 Troubleshooting

The following table lists common problems and possible causes and remedies.
If the problem persists, contact Ohaus or your authorized dealer.
Symptom
Cannot turn on
Poor accuracy
Cannot calibrate
Cannot access
unit
Err 0
Err 1
Err 2
Err 3
PCErr
Low battery
indicator

5.2 Service Information

If the troubleshooting section does not resolve or describe your problem, contact
your authorized Ohaus service agent. For service assistance or technical support in
the United States call toll-free 1-800-526-0659 between 8.00 AM and 5:00 PM
EST. An Ohaus product service specialist will be available to provide assistance.
Outside the USA, please visit our web site, www.ohaus.com to locate the Ohaus
Office nearest you.
TABLE 5-1. TROUBLESHOOTING.
Possible Cause
No power to scale
Improper calibration •
Unstable environment
Unstable environment •
Incorrect calibration weight
Unit not enabled
Pan was removed during
weighing
Weight on pan exceeds capacity Remove weight from the pan
Pan was removed prior to power
on
Pan has load during power on
Counting sample size is too
small
Batteries are weak
YS Series Balances
Remedy
Verify connections and voltage.
Perform calibration •
Move scale to suitable location
Move the scale to suitable location •
Use correct calibration weight
Enter menu and enable unit
Re-install pan
Install pan and re-zero.
Remove weight from pan and re-zero.
Use larger sample
Replace batteries