Smart Diagnosis - LG WM3997H Serie Manual De Propietario

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38 USNG SMARTDIAGNOSIS
_'
USING
SMART
DIAGNOSIS
TM
• Only
use
this
feature
when
instructed
to
do
so
by the
call
center,
The
transmission
sounds
similar
to
a fax
machine,
and
so has
no
meaning
except
to
the
call
center,
• Smart
Diagnosis
TM
cannot
be
activated
if the
washer
does
not
power
up,
If this
happens,
then
troubleshooting
must
be
done
without
Smart
DiagnosisTM,
If you experience
problems
with
your
washe B call 1-800-243-0000
(1-888-542-2623
in Canada).
Follow
the call center
agent's
instructions,
and perform
the following
steps when
requested:
1. Press the POWER
button
to turn
on the washer.
Do not press
any other
buttons
or turn
the cycle
selector
knob.
2. When
instructed
to do so by the call center,
place
the mouthpiece
of your
phone
very close to the
POWER
button.
3. Press and hold the Wash Temp
button
for three
seconds,
while
holding
the
phone
mouthpiece
to
the
icon or POWER
button.
4. Keep the phone
in place until
the tone
transmission
has finished.
This
takes
about
6 seconds,
and the display
will count
down
the time.
• For best
results,
do not move
the phone
while
the tones
are being
transmitted.
• If the call center
agent
is not able to get an accurate
recording
of the data, you may
be asked
to
try again.
• Pressing
the
POWER
button
during
the transmission
will shut
off the
Smart
Diagnosis
TM.
5. Once
the countdown
is over and the tones
have stopped,
resume
your
conversation
with
the call
center
agent,
who will then
be able to assist
you using
the information
transmitted
for analysis
at
the call center.
"Smart
Diagnosis
is a troubleshooting
feature
designed
to assist,
not replace,
the traditional
method
of troubleshooting
through
service
calls.
The effectiveness
of this
feature
depends
upon
various
factors,
including,
but not limited
to, the
reception
of the cellular
phone
being
used for transmission,
any external
noise
that
may be present
during
the transmission,
and the acoustics
of the room
where
the machine
is located.
Accordingly,
LG does
not guarantee
that
Smart
Diagnosis
would
accurately
troubleshoot
any given
issue."

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