Troubleshooting
Incorrect operation is often mistaken for trouble or malfunction. If there is something wrong with this player, check
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the symptoms below.
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Sometimes the trouble lie in another component connected to this player. Inspect the component and electrical
appliances being used. If the trouble cannot be rectified after checking the items below, ask your nearest Pioneer
authorized service center or your dealer to carry out repair work.
The player may not operate properly due to static electricity or other external influences. In such cases, normal
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operation may be restored by unplugging the power cord then plugging it back in.
Problem
Difference in volume between DVD
The volume may sound different due to differences in how the signals are
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and CD.
recorded on the disc.
Disc cannot be played or disc tray
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If the disc is dirty, wipe the dirt off the disc (page 10).
opens automatically.
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Set the disc with the printed side facing up.
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Check the disc's region number, and if the number is compatible for
playback on the player (page 5). Only the discs with the appropriate
region number or "ALL" can be played.
The power turns off automatically.
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If Auto Power Off is set to On, the power turns off automatically if no
operation has done for over 30 minutes (above).
Picture is stretched, or aspect ratio
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Refer to the TV's operating instructions and set the TV's aspect ratio
cannot be changed.
properly.
Set TV Screen properly (page 7).
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Picture is disturbed or dark during
When the player and the TV are connected via a video deck, "analog
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playback.
copy protect function" may cause the picture being played on the video
deck not to display properly. Connect the player and TV directly.
Set the TV system properly. The factory default setting is AUTO. If the
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picture is distorted, switch the TV system to the one used in your country
or region (NTSC or PAL) (page 9).
96 kHz/88.2 kHz digital audio
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Set 96 kHz PCM Out to 96kHz > 48kHz.
signals are not output from the
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The 96 kHz/88.2 kHz digital audio signals of copyrightprotected discs
COAXIAL DIGITAL AUDIO OUT
cannot be output.
terminals.
Folder or file names are not
This player can recognize up to 299 folders on one disc and 648 files
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recognized.
within one folder. Depending on the folder structure, however, the player
may not be able to recognize certain folders or files.
Folder or file names are not
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Only 1-byte alphanumeric characters can be displayed. Folder and file
displayed or properly displayed
names including characters other than 1-byte alphanumeric characters
may be displayed for example as F_007 or FL_001, and the characters
may be garbled.
Much time is required to play
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The player may take longer to display large files.
JPEG files.
Black bars are displayed when
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Black bars may be displayed along the top and bottom or sides when
playing JPEG files.
JPEG files with different aspect ratios are played.
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Possible causes and solutions
When a USB device is connected
Problem
USB device is not recognized.
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Turn the power off, then disconnect and reconnect the USB device.
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This player does not support USB hubs. Connect the USB device directly.
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This player only supports USB mass storage class devices.
This player supports portable flash memory and digital audio playback
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devices.
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Only the FAT16 and FAT32 file systems are supported. Other file systems
(exFAT, NTFS, etc.) are not supported.
If the USB device is equipped with an AC adapter, use the USB device
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with the AC adapter connected.
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Some USB devices may not be recognized properly.
File cannot be played.
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Copyright-protected files cannot be played.
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Files stored on a computer cannot be played.
It may not be able to play some files.
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Folder or file names are not
The maximum displayable number of characters for the folder and file
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displayed or properly displayed.
names on the Disc Navigator is 14.
Folder or file names are not
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The order of the folder and file names displayed on the Disc Navigator
displayed in alphabetical order.
is dependant on the time and date when the folders or files were created
on the USB device.
Much time is required to
It may take longer to load data when a large capacity USB device is
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recognized the USB device.
connected (this could take several minutes).
Possible causes and solutions