tRouBLeSHootINg
Problem
I forgot my Programming Code.
I need to delete a User Code that I
don't remember.
Cannot add a new User Code.
Cannot delete a User Code.
Cannot change Programming Code.
Cannot delete all User Codes.
User Code does not unlock lock.
User Code cannot be entered after
Schlage button is pressed.
Backlighting does not come on
when Schlage button is pressed
and User Code cannot be entered.
After entering a User Code to
unlock the lock, the yellow dot is
flashing and there is a delay before
unlock.
3 Red
when Schlage Button is
pressed.
Pressing Schlage button when
deadbolt is unlocked does not
cause deadbolt to relock.
Deadbolt will not extend or retract
as expected.
Deadbolt requires two attempts to
lock or unlock.
The bolt was operating smoothly,
but now is not.
Sounds
Lights
—
—
—
—
Yellow dot
—
flashing
2 beeps
2 Red
Yellow dot
—
flashing
2 beeps
2 Red
Yellow dot
—
flashing
2 beeps
2 Red
Yellow dot
—
flashing
1 beep
1 Red
Green
1 beep
then Red
1 beep
1 Red
—
—
Several
Outside yellow
beeps
dot flashing
—
3 Red
—
—
1 long beep
1 Red
—
Green
—
—
Solution
Check the back of the Interior Assembly for default Programming Code.
If needed, restore lock to factory settings. See Factory Default Reset on page
9.
Delete all User Codes. Then add all needed User Codes back into the lock. See
Programming the Touchscreen on page 5.
1 was not pressed after entering Programming Mode.
30 User Codes already exist. Delete a User Code before adding a new one. See
Delete User Code on page 6.
Second User Code entry did not match first User Code entry.
The new User Code matches the first 4 - 6 digits of the existing Programming Code.
2 was not pressed after entering Programming Mode.
First User Code entered did not match any current User Code.
Second User Code entered did not match first User Code entered.
3 was not pressed after entering Programming Mode.
Second Programming Code entered did not match first Programming Code entered.
First 4 - 6 digits of new Programming Code match an existing User Code.
6 was not pressed after entering Programming Mode.
The 2nd Programming Code entered was not valid.
User Code entered is not a valid User Code.
Vacation Mode is enabled. Disable Vacation Mode. See Disable Vacation Mode on
page 6.
Too many incorrect User Codes have been entered. Wait 30 seconds and try again.
Batteries are completely dead and no electronic operations are possible. See
Replacing the Batteries on page 4.
The battery tray is not connected.
The cable that runs through the door is not connected. Remove the Inside Assembly
and check the connection. See Step 8 of the Touchscreen Deadbolt Installation
Instructions for help.
Battery is low and should be replaced. See Replacing the Batteries on page 4.
Battery is critical and must be replaced. See Replacing the Batteries on page
4.
The Lock & Leave feature is not enabled. See Enable/Disable Lock & Leave on
page 6.
If you do not want to enable Lock & Leave, then enter a valid User Code to lock the
door.
Adjust bolt/frame alignment. Browse to answers.schlage.com for help.
Deadbolt/frame alignment is marginal. Adjust door/frame for best operation. Browse
to answers.schlage.com for help.
The bolt has become soiled. Clean with mild detergent and warm water.
The strike has become worn. Flip the strike over for continued smooth operation.
11