Care And Cleaning; Troubleshooting Table - Kohler K-98741-K1 Guía De Instalación Y Cuidado

Connect the Cables (cont.)
complete based on system configuration and internet connection speed. Do not disconnect the power from
any components during software download and installation.

Care and Cleaning

For best results, keep the following in mind when caring for your KOHLER product:
• Use a mild detergent such as liquid dishwashing soap and warm water for cleaning. Do not use
abrasive cleaners that may scratch or dull the surface.
• Carefully read the cleaner product label to ensure the cleaner is safe for use on the material.
• Always test your cleaning solution on an inconspicuous area before applying to the entire surface.
• Do not allow cleaners to sit or soak on the surface.
• Wipe surfaces clean and rinse completely with water immediately after cleaner application. Rinse
and dry any overspray that lands on nearby surfaces.
• Use a soft, dampened sponge or cloth. Never use an abrasive material such as a brush or scouring
pad to clean surfaces.
For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care &
Cleaning information, call 1-800-456-4537.
Troubleshooting
IMPORTANT! Turn off the power supply before performing any maintenance.
NOTE: For DTV+ system troubleshooting, refer to the guide on the K-99695 controller product page at
www.us.kohler.com.
NOTE: For service parts information, visit your product page at www.kohler.com/serviceparts.
This troubleshooting guide is for general aid only. For service and installation issues or concerns, call
1-800-4-KOHLER.

Troubleshooting Table

Symptoms
1. Rain panel does not
appear on the user
interface.
2. Rain panel appears on the
user interface but cannot
be selected.
3. Cannot remove cables
from PDS box.
Kohler Co.
Probable Cause
A. No power to PDS.
B. Data cable connection to
controller is loose or damaged.
C. PDS fuse is blown.
D. Controller is not assigning an
address to the PDS.
E. PDS failure.
A. Chroma power cable is loose or
damaged.
B. PDS or lighted rain panel
failure.
A. Cables are twisting when
unthreading strain relief
connections.
13
Recommended Action
A. Turn off the power to the PDS and
remove the access cover. If the LED
light is not lit, the circuit breaker
may have been tripped. Reset the
circuit breaker. If the LED light is
still not lit, check hardwire
connections.
B. Check the cable connection, replace
cable if necessary.
C. Replace the PDS fuse.
D. Contact a Kohler Co. Authorized
Service Representative.
E. Contact a Kohler Co. Authorized
Service Representative.
A. Check the cable connection, replace
cable if necessary.
B. Contact a Kohler Co. Authorized
Service Representative.
A. Unthread strain relief cap only then
separate the rubber stopper from
the strain relief body. The strain
relief body will be free to unthread
from PDS box.
1235394-2-A