Warranty And Repair Information - Dogtra ARC 1200S Manual De Usuario

as the range may decrease substantially.
(line of sight). Heavy brush, trees, hills, buildings, and/
or moisture will affect the range of your unit. For the best
range, hold the transmitter vertically above your head,
and/or try moving to higher ground.
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal buildings, and radio towers.
For the best results, operate away from these structures.
4. My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside the
center. If the pin is wobbly, broken or missing, you will
need to send the unit in to the repairs department.
- The charging port must be clean prior to charging, clean
out any dirt with a cotton swab and some rubbing alcohol.
If your dog was in salt-water, be sure to rinse the receiver
and charging port with clean water.
- For Dogtra units over two years old from the purchase
date, the batteries may need to be replaced. You can replace
them yourself by contacting Dogtra for a replacement
battery. Damages incurred to the unit due to improper
battery installations are not covered under the warranty.
Dogtra strongly recommends sending the unit in for
inspection.
5. My dog has skin irritation.
signs of skin irritation, consult with a veterinarian.
Once the dog's skin returns to a normal condition, continue
to use the collar and check your dog's neck each time you
use the unit.
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WARRANTY AND REPAIR INFORMATION

One-Year / Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTY for the products sold by Dogtra-Europe and its authorized
distributors/retailers. The warranty begins from the date of the original
purchase.
The replaceable batteries of YS100, iQ No Bark Collar and iQ CLiQ are
not covered by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe is
the customer's responsibility. Dogtra-Europe will provide/pay (via regular
ground service) the shipping cost back to the customer. Any expedited
shipping service will be at the customer's expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor
fees, and Shipping fees incurred are the customer's responsibility. Labor
fees will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We
strongly recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due
to misuse by the owner or dog, improper maintenance, and/or lost units.
Any water damage on the Water Resistant Transmitters of the 175NCP,
180NCP, 200NCP, 400NCP, 410NCP Series, and iQ Pet Series, and the
Water Resistant Receivers of the RRS, RRD, and RR Deluxe, will not be
covered. All replacement costs for either the transmitter or receiver will be
the owner's responsibility.
The warranty does not cover failure resulting from damage, abuse or loss
of parts. The warranty is void if the unit has been altered or an unauthorized
person has damaged the unit while attempting repair work.
Battery replacement by the customer during the warranty period is not
recommended. If the customer chooses to replace the batteries, any damage
to the unit during the change-out by the owner will void the warranty.
The removal of serial numbers from any Dogtra products will void the
warranty.
Dogtra reserves the right to retain and discard any parts or accessories that
have been found damaged upon replacement and repair.
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