Kohler K-1913 Guia De Instalacion página 42

Troubleshooting (cont.)
Symptoms
7. The door will not lower
and the latch pins will not
retract.
8. The seal will not deflate
when the water level is
below the level sensors
(door cannot be lowered).
1128532-2-H
Probable Causes
A. The mounting bracket is not
adjusted properly.
B. Bumpers in strike plate need
adjustment.
C. The handle latch mechanism in
the door is not working.
D. There is excessive wear on the
latch pin and/or strike plate.
E. A roller has been damaged or
has fallen off.
A. Level sensors are dirty.
B. The door switch has not been
pressed.
C. One or both limit switches are
not making contact or are
damaged.
D. The internal wire connections in
the door are loose.
E. The controller is not working.
F. The pressure switch or solenoid
vent valves inside the door are
not working.
42
Recommended Action
A2. If the error code is still activated or
reoccurs another problem exists.
Unplug the power and call the
Customer Care Center using the
information provided on the back
page of this manual.
A. Adjust the mounting brackets
inward using the slots until the
latch pins reliably contact both the
limit switches.
B. Adjust the bumpers as needed.
C. Call the Customer Care Center
using the information provided on
the back page of this manual.
D. Apply a small amount of oil to the
face of the strike plate, replace the
strike plate, or call the Customer
Care Center using the information
provided on the back page of this
manual.
E. Replace the roller(s).
A. Clean off both level sensors.
B. Press the door switch to initiate
deflation.
C. Confirm the counterweights do not
contact the receptor when the door
is up. If there is contact the
receptor drain is not low enough in
the subfloor. Enlarge the drain
cutout and lower the receptor or
raise the bath using the adjustable
feet.
D. Call the Customer Care Center
using the information provided on
the back page of this manual.
E. Replace the controller or call the
Customer Care Center using the
information provided on the back
page of this manual.
F. Call the Customer Care Center
using the information provided on
the back page of this manual.
Kohler Co.