PROBLEM
Water is not cold.
Cold water drips or
sputters from spout.
Water does not flow
from spout.
Water is dripping
from the spout/vent
constantly.
Divided stream.
Unpleasant taste.
FILTRATION ISSUES (Filtration available as an option)
Water taste or odor
New filter leaks or
doesn't fit
No water flow or
low water flow
12
Please read Troubleshooting Guide and/or visit
www.insinkerator.com before calling AnswerLine
TROUBLESHOOTING
POSSIBLE CAUSE
• No power to unit.
• The unit is unplugged.
• The electric outlet is inoperative.
• Copper tubes connected incorrectly.
• The unit has not had sufficient time to
chill the water.
• Tube is blocked.
• Insufficient water supply
• The spout is blocked.
• Debris in the water line may be
in the faucet valve seat causing a
slow water leak.
• Debris in the end piece.
• Chilled water tank requires purging.
• Filter needs to be flushed out
• Life of filter has expired
• Head and bracket not fully rotated
• Filter O-ring breach
• Life of filter has expired
WHAT TO DO
• Make sure the circuit breaker or fuses are
functioning properly.
• Make sure the unit is connected to a properly grounded
electric outlet.
• Check that the outlet is not switched off.
• Switch copper tube connections.
• Cold water in the chilled water tank is still being chilled.
Wait 15 minutes and check temperature once again.
• Check that the temperature control knob is set to the
maximum cold setting.
• Check that tubes are not kinked, twisted or pinched.
• Unscrew spout end piece and clean out any debris.
• Check the supply valve to ensure that is fully open and
there are no obstructions in the water line reducing the
pressure below 30 psi ( i.e., a poorly mounted saddle
valve, a clogged water filter, or a partially opened
shut-off valve).
• Check to see if chilled water tank is improperly connected
to hot water supply line. If so, attach to cold water line.
• Unscrew spout end piece and clean out any debris.
• Unscrew spout end piece and clean out any debris.
• Activate faucet lever 7-10 times to flush faucet & lines.
• Unscrew spout end piece and clean out any debris.
• If chilled water has not been dispensed for 3 or more days, or
if fewer than 3 cups per day are dispensed, the chilled water tank
should be purged. Run cold only faucet for 3 minutes to purge
chilled water tank. Wait 1 hour before dispensing fresh water.
• Activate the faucet lever and run until the water is cold.
If there is no change, replace filter cartridge.
• Remove, inspect, reinstall filter cartridge.
• Remove new filter, replace with old filter. Check operation.
If OK, reinstall new filter and recheck operation.
• Replace filter cartridge. See page 11.
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