Troubleshooting - STORZ & BICKEL HYBRID Volcano Modo De Empleo

6. GENERAL INFORMATION ABOUT THE VOLCANO HYBRID

6.6. Troubleshooting

If the device does not function properly when the power plug is connected to the
power socket, please check the Hot Air Generator using the tips in the following
table:
Problem
No aerosol is formed.
The Valve Balloon does
not fill up.
Particles of herbs in
the Valve Balloon or
Tube (when using plant
material).
It is not possible to
activate the heater or the
pump and the display
does not show mains
operation.
Possible Cause/Remedy
Check the set and actual temperature (at least
180°C (356°F)).
Check whether the Filling Chamber and/or Valve
Balloon or Tube have been correctly attached.
Check whether an extract (aromatic oil) has been
added to the Drip Pad or whether there is fresh,
unused plant material in the Filling Chamber.
Check whether the pump is turned on.
Check whether the Filling Chamber and/or Valve
Balloon are correctly attached.
Check whether the Screen in the Filling Chamber
Cap is clogged or is not inserted into the notch
properly.
Check whether the Filling Chamber was cleaned
according to the Instructions for Use.
Please make sure that the current is on and that the
fuse (in the mains fuse box) is switched on and is
not defective.
Check the power cord connection on the device and
on the socket.
If the Hot Air Generator still does not function, the
internal fuses may have been triggered. In this case,
send the Hot Air Generator to our Service Center.
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