Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com . You may also contact your local Pit Boss® authorized dealer or contact Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
Screen Will Not
Temperature Control
Dial is still off.
Light Up
Not Connected To Power
Source
Fuse Blown On The
Control Board
The GFCI outlet has
been tripped.
Faulty Control Board
Fire in Fire pot Will
Auger Not Primed
Not Light
Auger Motor Is Jammed
Igniter Failure
Flashing Dots On LCD
The Igniter Is On
Screen
Flashing Temperature
Grill Temperature Is
On LCD Screen
Below 65°C /150°F
22
TROUBLESHOOTING
SOLUTION
Turn the Temperature Control Dial to a temperature setting.
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 10 Amp
service (see Electric Wire Diagram for access to electric components) Ensure all wire connections are
firmly connected and dry.
Remove hopper access panel (see Electric Wire Diagram for diagram), press in plastic tabs holding
the control board in place and carefully pull controller inside the hopper to release controller. Check
the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
Remove hopper access panel (see Electric Wire Diagram for diagram), and ensure all wire connections
are firmly connected and dry. Ensure GFCI is a minimum 10 Amp service.
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the igniter will timeout before
the pellets reach the fire pot. Follow Hopper Priming Procedure .
Remove cooking components from the main barrel. Turn the unit on, turn Temperature Control Dial to
SMOKE, and inspect the auger feed system. Visually confirm that the auger is dropping pellets into the
fire pot. If not operating properly, call Customer Service for assistance or a replacement part.
Remove cooking components from the main barrel. Turn the unit on, turn Temperature Control Dial to
SMOKE, and inspect the igniter. Visually confirm that the igniter is working by placing your hand above
the fire pot and feeling for heat. Visually confirm that the igniter is protruding approximately 13mm /
0.5 inches in the fire pot. If not operating properly, follow Manual Start-up Procedure to continue use
of grill; however, call Customer Service for assistance or a replacement part.
This is not an error that effects the grill. Used to show that the unit has power and is in Start-Up mode
(igniter is on). The igniter will turn off after five minutes. Once the flashing dots disappear, the grill
will begin to adjust to the desired temperature selected.
This is not an error that effects the unit; however, it is used to show that there is some risk that the
fire could go out. Check hopper for sufficient fuel or if there is an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions. Check grill temperature probe and
follow Care and Maintenance instructions if dirty. Check fire pot for ash build-up or obstructions,
and follow Care and Maintenance instructions for ash build-up. Check fan. Ensure it is working
properly and air intake is not blocked. Follow Care and Maintenance instructions if dirty. Check auger
motor to confirm operation (rotation), and ensure there is no blockage in the auger tube.