Troubleshooting; Technical Support - Tripp-Lite SNMPWEBCARD Guia Del Usuario

6. Troubleshooting

If you encounter a problem:
• Confirm that the SNMPWEBCARD is turned on.
• Check all connections and confirm that they are secure.
Problem
The IP address of the
SNMPWEBCARD is unknown.
Unable to perform SNMP get
operations.
Unable to perform SNMP set
operations.
Unable to receive traps at your
management station.
Unable to use autodiscovery
to find the agent from your
management station.
The HTTP interface displays an
error message: Action Fail.
SNMPWEBCARD e-mail
notifications are not working.

7. Technical Support

Before contacting Tripp Lite Technical Support, refer to Section 6 – Troubleshooting for possible solutions. If you are still unable to resolve the problem,
you can reach Tripp Lite Technical Support here:
www.tripplite.com/support
E-mail: techsupport@tripplite.com
Tripp Lite has a policy of continuous improvement. Specifications are subject to change without notice.
Possible Solution
If your network's DHCP server assigned an IP address to the SNMPWEBCARD, contact your network
administrator to discover the IP address assigned to the card or view it during terminal session at boot-
up. You'll need to know the MAC address of the SNMPWEBCARD. If your network does not use DHCP ,
or if you need to assign a static IP address for another reason, follow the instructions for assigning
a static IP address via terminal mode configuration. Refer to the printed manual that came with your
SNMPWEBCARD or PDU for more information.
Check the SNMP settings of the SNMPWEBCARD (see 3.9 Settings > Network). The IP address and
community name of the device or application trying to perform the SNMP get operation must be entered
in "NMS Access Settings" with "Read Only" or "Read/Write" permission.
Check the SNMP settings of the SNMPWEBCARD (see 3.9 Settings > Network). The IP address and
community name of the device or application trying to perform the SNMP set operation must be entered
in "NMS Access Settings" with "Read/Write" permission.
Check the SNMP settings of the SNMPWEBCARD (see 3.9 Settings > Network). The IP address and
community name of the management station must be entered in "NMS Access Settings" with "Read Only"
or "Read/Write" permission. Also check trap recipient settings in Contacts menu and Events menu.
Check the SNMP settings of the SNMPWEBCARD (see 3.9 Settings > Network). The IP address and
community name of the management station must be entered in "NMS Access Settings" with "Read/
Write" permission. Versions below 12.04.0040 are not supported.
If the previous command is not yet finished, another command cannot be executed. You must wait until
the previous command has finished.
Before your SNMPWEBCARD can send e-mail notifications, you must enter e-mail server information
and add at least one e-mail contact in the Settings > Contacts > Email Tab (Figure 3-14). Click the
"SMTP Settings" button to enter the settings for your local mail server. If you do not know the correct
settings, contact your network administrator. Add a new e-mail contact by clicking the "New" button and
entering the information requested in the pop-up window. Test your settings by clicking the "Send Test
Email" button.
Additional requirements for E-mail settings:
Enter a valid IP address or DNS name for the SMTP mail server. (Using a DNS name requires valid DNS
server settings. See 3.9 Settings > Network.)
1. The mail server must not require authentication.
2. The mail server must be set up to relay e-mail from the subnet or IP address of the
SNMPWEBCARD.
3. The "To" and "From" addresses must be valid.
4. A DNS IP must be specified in the Settings > Network > TCP/IP tab page.
Note: You also need to configure and enable each event setting through the Settings > Events
page before notifications can be sent to your contacts.
1111 W. 35th Street, Chicago, IL 60609 USA
www.tripplite.com/support
• Refer to the following list of problems and implement any recommended
solutions.
• If the problem persists after trying the recommended steps, contact
Tripp Lite Technical Support.
201005222 • 932946-EN