Troubleshooting
Check the following information before sending the product in for repairs.
Symptom
An error occurred during the
display and operation of this
product.
A file that should have been
saved cannot be found.
The product makes parking
mode files when you get in and
out of the vehicle.
There are many videos where
nothing happens in the files
recorded while parked.
My vehicle was hit while parked,
but a video file wasn't recorded.
An accident occurred during
driving, but a video file wasn't
recorded.
There's no sound when I play a
video file.
An error occurred during the
display and operation of this
product.
Button response is slow.
A message prompting me to
format the SD card is appearing
frequently.
Cause
The microcomputer in this
product is malfunctioning.
If there is insufficient space in
the storage areas of the microSD
card, the files will be overwritten
in order from the oldest files.
The vibration when people get in
and out of the vehicle and the
movement of people are being
detected.
The sensitivity of impact
detection may not be
appropriate.
The sensitivity of impact
detection may not be
appropriate.
The sound recording setting may
be OFF.
The microcomputer in this
product is malfunctioning.
The SD card may be worn out
The SD card may be worn out.
− 35 −
Action
Press the reset button.
→"Part Names"
We recommend that you back up
any important files you want to
keep.
→"Backing up Recorded
Files"
Adjust the sensitivity of the
sensors to use for detection.
→ "This Product Settings" -
"Configurable Features" -
"Values" - "Security Mode" -
Sensitivity"
Adjust the sensitivity of the
sensors to use for detection.
→ "This Product Settings" -
"Configurable Features" -
"Recording Setting" -
"G-Sensor"
Check the sound recording
setting again.
→ "This Product Settings" -
"Configurable Features" -
"Recording Setting" -
"Microphone"
Press the reset button.
→ "Part Names"
Try formatting the SD card.
→ "This Product Settings" -
"Configurable Features" -
"Values" - "System" - "Format
SD Card"
If the symptom does not resolve,
try a new SD card.
Try a new SD card.