Troubleshooting
Check the following information before sending the product in for repairs.
Symptom
An error occurred during the
display and operation of this
product.
A file that should have been
saved cannot be found.
An accident occurred during
driving, but a video file wasn't
recorded.
There's no sound when I play a
video file.
An error occurred during the
display and operation of this
product.
Cause
The microcomputer in this
product is malfunctioning.
If there is insufficient space in
the storage areas of the microSD
card, the files will be overwritten
in order from the oldest files.
The sensitivity of impact
detection may not be
appropriate.
The sound recording setting may
be OFF.
The microcomputer in this
product is malfunctioning.
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Action
Press the reset button.
→
"Part Names"
We recommend that you back up
any important files you want to
keep.
→
"Backing up Recorded
Files"
Adjust the sensitivity of the
sensors to use for detection.
→
"This Product Settings" -
"Configurable Features" -
"Recording Setting" -
"G-Sensor"
Check the sound recording
setting again.
→
"This Product Settings" -
"Configurable Features" -
"Recording Setting" -
"Microphone"
Press the reset button.
→
"Part Names"