Troubleshooting - Tripp-Lite SmartOnline SUINT1000XLCD El Manual Del Propietario

10. Troubleshooting

If the UPS displays an error code, refer to the table below to diagnose and solve the problem:
Error codes shown on the 7-segment Display:
Error Code Meaning
Charger Fault
E11
Temperature
E13
Out of Range
+/- DC BUS High/ Low The UPS is operating abnormally.
E14
Inverter Fault
E16
E18 DC-DC Fault
E19 Abnormal Output/
Inverter Voltage
E21 Output Short Circuit
Sd1 RPO Shutdown
Sd4 Battery Low Shutdown The UPS transfers to run in battery
Possible Cause
Charger is operating abnormally or
not at all.
The UPS temperature is out of
range.
The UPS is operating abnormally.
The UPS is operating abnormally.
The UPS is operating abnormally.
Output has a short-circuit issue.
Remote shutdown is executed.
mode due to AC utility abnormality;
however, the battery power is
almost depleted.
27
Solution
Contact Tripp Lite Tech Support.
1. Check whether the UPS's ventilation is
normal and sufficient.
2. Decrease the loads.
3. Check whether the fan(s) run(s) normally.
Contact Tripp Lite Tech Support.
Contact Tripp Lite Tech Support.
Contact Tripp Lite Tech Support.
Contact Tripp Lite Tech Support.
1. Check whether the output has a short-
circuit issue.
2. Contact Tripp Lite Tech Support.
There is a 5 minute delay before shutdown is
complete. After remote shutdown events are
eliminated, follow the turn-on procedures to
start the UPS.
1. Check the main AC source and the input
power cord's status.
2. Run battery test.
3. Contact Tripp Lite Tech Support.