What to do if .....
Problem
Reason
Heart rate
Appears in the measurement
symbol
condition and flashes when
pulse is detected.
Low battery
Appears when the battery
indicator
voltage is excessively low or the
positions of the batteries are
incorrect.
Measuring
Appears when the accurate
error
blood pressure and pulse could
not be obtained.
E1 shows
The cuff is not secure.
E2 shows
The cuff is very tight.
E 10 or
The monitor detected motion,
talking or the pulse is too poor
E 11 shows
while measuring.
E 20 shows
The measurement process does
not detect the pulse signal.
E 21 shows
Measure incorrectly.
EE 3 - EE15
Error while measuring.
Solution
• Measurement in progress, remain quiet.
• Replace all four batteries with new ones.
Insert the batteries in the correct
positions. Be aware of +/- positions.
• Press "start/stop" button again and
remeasure.
• Check if cuff is wrapped according
to instructions.
• Check that there are no kinks in tube.
• Check that hand is relaxed.
• Check if talking or moving
during measurement.
• Check if posture is correct.
• Refasten the cuff and then measure again.
• Refasten the cuff and then measure again.
• Relax for a moment and then measure again.
• Loosen the clothing on the arm and then
measure again.
• Relax for a moment and then measure again.
• Retake the measurement. If the problem
persists, contact the retailer or our customer
service department for further assistance.
Refer to the warranty for contact information
and return instructions.
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