Problem
I cannot activate the
AquaClean water filter
and the machine asks
for descaling.
The new water filter
does not fit.
The machine is making a
loud noise.
When I try to connect
the machine to Wi-Fi for
the first time, the
machine cannot connect
to the Wi-Fi network.
The machine is not able
to find the home Wi-Fi
network.
Cause
The machine is not placed on a
horizontal surface.
The filter has not been installed
or replaced in time after the
screen showed the AquaClean
reminder. This means your
machine is not completely free
of limescale anymore.
You are trying to install another
filter than the AquaClean water
filter.
The rubber ring on the
AquaClean water filter is not in
place.
It is normal that your machine
makes some noise during use.
The AquaClean water filter was
not prepared properly and air is
now drawn into the machine.
The water tank is not fully
inserted and air is drawn into
the machine.
Your Wi-Fi name and password
are not correct.
The coffee machine and the Wi-
Fi router are not within range of
each other.
The Wi-Fi router is not working
properly.
The machine is not within range
of the router.
Solution
Place the machine on a horizontal
surface so that the drip tray does not
overflow and the 'drip tray full' indicator
works properly.
Descale your machine first and then
install the AquaClean water filter.
Only the AquaClean water filter fits into
the machine.
Place back the rubber ring on the
AquaClean water filter.
If the machine starts to make a different
kind of noise, clean the brew group and
lubricate it (see 'Lubricating the brew
group').
Remove the AquaClean water filter from
the water tank and prepare it for use
properly before you place it back. See
chapter 'AquaClean water filter' for
step-by-step instructions.
Make sure the water tank is in the
correct position: remove it and reinsert
it by pushing it into the machine as far
as possible.
Check your Wi-Fi name and password.
Ensure that the coffee machine and the
Wi-Fi router are within range of each
other.or use a Wi-Fi repeater.
Please make sure that the Wi-Fi router
is working properly and is connected to
the internet.
Make sure the machine is within range
of the router. You can also use a Wi-Fi
signal repeater.
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