Before you call for service
Problem
Water hard
sometimes
Water feels
slippery after
installation of
water softener
Water Softener not
using any salt
Water is blue
color after water
softener was
installed
Water softener not
regenerating
Cloudiness
on glassware
(automatic
dishwashers)
Possible Cause
Using hot water while the
water softening system is
regenerating
Control HARDNESS number
setting too low
Grains of hardness in your
water supply have increased
Absence of hardness minerals
Water softening system is a
"demand" unit
Possible salt bridge
Possible plugged nozzle and
venturi
Acidic water in copper
plumbing
Meter turbine stuck
Sensor wire not plugged into
the control
No power to unit
Mechanical defect
Combination of soft water and
too much detergent
What to do
• Avoid using hot water during water softening
system recharge because the water heater will
refill with hard water. See Automatic Hard Water
Bypass During Recharge section.
• Press MODE/SET button until arrow points to
HARDNESS. Be sure the number shown is the
same as the actual grains per gallon hardness of
your water supply. See Programming the Control
section if a change in setting is needed.
• Water hardness can change over time, especially
in well water. To check, have the water tested
by a water analysis laboratory or call your local
water department. Adjust the Hardness number
setting as needed.
• This is normal. Hardness in water gives it the
abrasive feel you may have been accustomed to.
The slippery feel is the clean feel of soft water.
• See the Adjusting your Water Hardness section.
• Does not use much salt to regenerate - very
efficient.
• See the Breaking a Salt Bridge section.
• See the Cleaning the Nozzle and Venturi
Assembly section.
• Have the water tested at once.
• See the Manually Initiated Electronics
Diagnostics section for troubleshooting
procedures.
• Call for service.
• See the Manually Initiated Electronics
Diagnostics section for troubleshooting
procedures.
• Call for service.
• Check the circuit breaker or fuses.
• Call for service.
• This is called etching and is permanent. To
prevent this from happening, use less detergent
if you have soft water. Wash glassware in the
shortest cycle that will get them clean.
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