Oscartielle CUB@ 2 Instrucciones De Uso página 53

22.3.5 - Procedures - Order non collected
If an order has not been collected by the customer, the operator can cancel it (presumably during the next loading tour).
From the service menu, page "ORDERS", the operator can select "Cancel order" (if authorized).
The correct procedure is:

The operator notices the non collection (due to conflicts with other orders or analysing orders in the page
"ORDERS", or because notified by the manager)

The operator accesses the service menu using a service code

The operator cancels the order

The order is cancelled

The system displays a message indicating all the baskets to be downloaded

All the baskets associated with the order just downloaded are opened

The operator removes the shopping from the baskets

The operator closes the baskets
It is not possible to cancel the order twice. If the operator must reopen a basket associated with the order cancelled,
he/she can open it manually using the appropriate service page.
22.3.6 - Procedures - Loading/unloading problems
When using a load order key, but some baskets are occupied by other orders, the system shows a message on the
screen indicating the problematic baskets; if necessary, the entire operation is rejected.
The operator can then verify the problem:

Some basket could be disabled

Some basket may contain an order never collected
If the problem is in the unloading phase, or if the operator is unable to resolve it, it is necessary to ask for remote
technical assistance.
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