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Cleaning
■ Use only non-abrasive, non-petroleum products to clean the
toilet. Thetford's Aqua-Clean is a non-abrasive, all-purpose
cleaner specially formulated to be safe for all components of
your toilet system.
■ Never use household cleaners, which can contain bleach, in
the toilet system. Household toilet bowl cleaners contain harsh
acids. Bleach, petroleum-based products, strong acids and
abrasives can cause irreversible damage to the toilet system
and components.
Winterizing
■ Use only propylene glycol based, non-toxic RV antifreeze
when storing toilet during freezing conditions. Never use auto-
motive antifreeze or windshield washer fl uid to winterize.
■ Make sure that both the entire supply and discharge systems
are thoroughly winterized to ensure complete protection for
your system.
Storage
When storing the system for more than two weeks, thoroughly
clean toilet and hoses by following the instructions on Thetford
Storage Deodorant.
Seasonal Start-Up
Test toilet before using by fl ushing to check operation. Verify that
there are no leaks.
Tissue
To facilitate fl ushing, it is recommended that you only use toi-
let tissues specifi cally designed to disintegrate rapidly (unlike
household tissues), such as Thetford's Aqua-Soft
Marine Toilet Tissue (1 ply).
PROBLEM
Toilet does not flush or flush perfor-
mance is poor
Water does not enter bowl during flush
or water add cycle
Bowl drains dry after flush
This Troubleshooting Guide is intended to provide a basic service aid in the case of incorrect toilet operation. If the suggested
NOTICE
actions above do not resolve the issue, it may be necessary to bring unit in for professional service. Thetford Customer Service:
1-800-543-1219
98269 Rev. D (06.14.19)
Maintenance
(2-ply) and RV/
®
Troubleshooting
CAUSE
Waste tank is full
Clog at pump inlet
Solid object in macerator
Low voltage
Water supply line kinked or not con-
nected
No power to water pump
Water supply has been turned off
Solenoid not plugged into relay mod-
ule (where applicable)
Water is siphoning out of bowl due to
discharge hose pulled down
.
Deodorants
Thetford, the industry leader, offers the two holding tank deodorants that
deliver unsurpassed odor-control performance, waste digestion and tank
cleaning in their respective categories: Aqua-Kem® and EcoSmart™.
When storing the system for more than two weeks, thoroughly clean toilet
and hoses by following the instructions on Thetford Storage Deodorant.
Warranty
For defi ned warranty terms, review the one-page warranty statement - see
www.thetford.com.
Warranty Parts Request
■ Claims under warranty must be fi led only through the authorized
Tecma® toilet service centers and include:
•
Copy of the RV certifi cate of registration
•
Make, model, VIN, year, and date of purchase of RV
•
Brief description of the fault / problem
■ The complete list of Tecma authorized service centers can be down-
loaded from our website www.thetford.com or can be obtained from
our Customer service at the following contacts:
•
www.thetford.com
•
Tel. 1-800-543-1219
ACTION/SOLUTION
Empty waste tank before continuing to use toilet.
Clear clog. DO NOT flush foreign objects.
DISABLE power. Attempt to remove object. If unsuccessful, contact Thetford Cus-
tomer Service. DO NOT flush foreign objects.
Check that toilet supply voltage is 12V+/-2V (24V+/-2V) AND that there is no more
than a 10% decrease in voltage when macerator is running. If voltage decreases more
than this, there may be a
wiring problem in the
Check that supply line is properly connected to fresh water supply. Check for kinks in
the supply line.
Check the fuse/circuit breaker.
mated.
Open water supply valves or reconnect power to supply pump.
Ensure wiring harness to solenoid is fully connected.
Discharge hose from macerator pump is pulled down. Straighten hose so that top of
discharge hose is in line with toilet nozzle.
Tecma® 2G Silence Plus Toilet RV Owner's & Installation Manual
14
RV.
Ensure all electrical connectors to water pump are fully
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