Troubleshooting - Kohler Anthem K-28209-NA Instrucciones De Instalación

Troubleshooting

WARNING: Risk of electric shock. Disconnect the power before servicing.
NOTICE: Valve maintenance should be performed by a KOHLER Authorized Service Representative (ASR).
This troubleshooting guide is for general aid only. For service and installation issues or concerns, call 1-800-4KOHLER.
Symptoms
1. Valve will not turn ON.
2. The digital control is lit,
but the system will not
turn ON.
3. The digital control
functions normally but no
water flows from the
shower fittings.
Kohler Co.
Probable Cause
A. The power supply is not
plugged into the electrical
outlet.
B. The power supply is not
plugged into the valve.
C. Digital control cable
connections may be loose or
disconnected.
D. Circuit breaker has tripped.
E. The valve memory may
require resetting.
F. If none of the recommended
actions for the above issues
correct the symptom, the
control or valve requires
servicing.
A. Digital control cable
connections may be loose.
B. The valve may require a reset.
C. If the above recommended
action does not correct the
symptom, the control or valve
requires servicing.
A. Valve outlets may be blocked.
B. Fittings/sprayfaces may be
blocked.
C. Hot and cold water supplies
are not turned ON.
D. The valve memory may
require resetting.
E. System error.
F. If none of the recommended
actions for the above issues
correct the symptom, the
control or valve requires
servicing.
Recommended Action
A. Plug the power supply into an electrical outlet.
B. Plug the power supply into the valve.
C. Check all control cable connections, connect if
needed.
D. Reset the circuit breaker.
E. Disconnect and reconnect the valve power supply
from the electrical outlet.
F. Contact your Kohler Co. Authorized Service
Representative (ASR).
A. Check all control cable connections, and connect if
needed.
B. Disconnect and reconnect the valve power supply
from the electrical outlet.
C. Contact your Kohler Co. Authorized Service
Representative (ASR).
A. Check the valve outlets for blockage or debris.
Clean the outlet screens.
B. Clean the sprayfaces and any screens in your
fittings.
C. Turn ON the water supply to the valve.
D. Disconnect and reconnect the valve power supply
from the electrical outlet.
E. Check the control for an error code. Refer to the
digital control homeowners guide for error code
diagnosis.
F. Contact your Kohler Co. ASR.
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