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• Always use cookware with a clean
base.
• Scratches or dark stains on the
surface have no effect on how the hob
operates.
• Use a special cleaner suitable for the
surface of the hob.
• Use a special scraper for the glass.
7.2 Cleaning the hob
• Remove immediately: melted plastic,
plastic foil, sugar and food with sugar,
otherwise, the dirt can cause damage
to the hob. Take care to avoid burns.
8. TROUBLESHOOTING
WARNING!
Refer to Safety chapters.
8.1 What to do if...
Problem
You cannot activate or oper‐
ate the hob.
You cannot select the maxi‐
mum heat setting for one of
the cooking zones.
You cannot activate one of
the cooking zones.
Use a special hob scraper on the
glass surface at an acute angle and
move the blade on the surface.
• Remove when the hob is
sufficiently cool: limescale rings,
water rings, fat stains, shiny metallic
discoloration. Clean the hob with a
moist cloth and a non-abrasive
detergent. After cleaning, wipe the
hob dry with a soft cloth.
• Remove shiny metallic
discoloration: use a solution of water
with vinegar and clean the glass
surface with a cloth.
Possible cause
The hob is not connected to
an electrical supply or it is
connected incorrectly.
The fuse is blown.
You do not set the heat set‐
ting for 50 seconds.
You touched 2 or more sen‐
sor fields at the same time.
Pause operates.
There is water or fat stains
on the control panel.
The other zones consume
the maximum available pow‐
er.
Your hob works properly.
Remedy
Check if the hob is correctly
connected to the electrical
supply. Refer to the connec‐
tion diagram.
Make sure that the fuse is
the cause of the malfunction.
If the fuse is blown again
and again, contact a quali‐
fied electrician.
Activate the hob again and
set the heat setting in less
than 50 seconds.
Touch only one sensor field.
Refer to "Daily use".
Clean the control panel.
Reduce the heat setting of
the other cooking zones con‐
nected to the same phase.
Refer to "Power manage‐
ment".
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