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TROUBLESHOOTING GUIDE – CONT�
FreshVac Pump is stuck on container�
• To release the pump from the container, press the pump release button (up arrow) and lift up.
FreshVac Pump won't turn off when using the cup�
• The pump will shut off once a vacuum seal is achieved. If a vacuum seal is not achieved,
you will be able to remove the pump from the lid. If this happens, turn off the pump and
check the following:
• Make sure the Pro Extractor Blades® Assembly is tightly attached to the cup.
• Ensure the FreshVac™ Tab on the Flip & Seal Lid is properly installed.
DO NOT remove the tab from the lid.
Ingredients are not evenly chopped�
• For best results when chopping, cut pieces down to even sizes and do not overfill the
Precision Processor® bowl.
Doesn't mix well; ingredients get stuck�
• Using the pre-set programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the blade assembly. If ingredients are
routinely getting stuck, adding some liquid will usually help.
• When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won't stick to counter or tabletop�
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces.
• Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
• DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure
(cutting board, platter, plates, etc.).
Unit is difficult to remove from counter for storage�
• Place your hands underneath both sides of the motor base and gently pull the unit up
and toward you.
You get a blinking "
" Message
• The Smart Screen™ Motor Base can detect which container is installed. You may be trying
to use a program that is not designed for the container you have installed. The programs
available for a particular container will illuminate once the container is properly installed.
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at 1-877-646-5288.
PRODUCT REGISTRATION
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja®
product within ten (10) days of purchase. You will be asked to provide the store name,
date of purchase, and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety
notification. By registering, you acknowledge you have read and understood the instructions
for use and warnings set forth in the accompanying instructions.
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ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner's Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable components deemed defective, in SharkNinja's
sole discretion, will be repaired or replaced up to one (1) year from the original
purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, cups,
blades, removable pots, racks, pans, and blender bases, etc.), which require regular
maintenance and/or replacement to ensure the proper functioning of your unit,
are not covered by this warranty. Replacement parts are available for purchase at
ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and
other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com for product care and maintenance self-
help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist with
product support and warranty service options, including the possibility of upgrading to our
VIP warranty service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof
of purchase. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ninjakitchen.com
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