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Troubleshooting
The solutions below are for general questions. If your problem persists, visit www.
eufylife.com, go to the EufyHome app, or contact support@eufylife.com for help.
Problems
Solutions
• Make sure the battery is fully charged.
RoboVac cannot be
• If you still have trouble, press the Force Shutdown
activated.
button inside the main unit to forcibly power off the
device, then power it on.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn RoboVac off, and then
RoboVac stops working
turn it back on.
suddenly.
• Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the "Voice Alert"
section in this manual.
• Make sure RoboVac is turned on.
• Make sure the scheduled time has been set
correctly. Check if the time zone in the EufyHome
app is consistent with that on your mobile device.
You cannot schedule
• Check if RoboVac's power is too low to start
cleanings.
cleaning.
• Cleaning schedules are erased when RoboVac is
powered off. If RoboVac is powered on without
Internet access, cleaning schedules will not
synchronize and must be reset via the app.
• Check if any obstructions are blocking the suction
inlet.
Suction power is weak.
• Empty the dust box.
• Check if the filter is wet due to water or other liquid
on the floor. Air-dry the filter completely before use.
• Check if the indicator on the Charging Base lights up.
If not, reconnect the adapter with the Charging Base
and try a new power outlet. If the problem persists,
contact the eufy service center to repair or replace
the Charging Base.
RoboVac cannot be
charged.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is
docked onto the Charging Base. If not, contact the
eufy service center to repair or replace the Charging
Base.
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Problems
Solutions
• Remove objects within 1.6 ft / 0.5 m to the left and
right side and within 4.9 ft / 1.5 m of the front of the
RoboVac cannot return to
Charging Base.
the Charging Base.
• Check if RoboVac is stuck on any objects.
• Clean the charging contact pins.
• Clean the sensors carefully with a dry cloth.
RoboVac's movements or
travel path are abnormal.
• Restart RoboVac by turning it on.
• Make sure there is enough water in the water tank.
Water does not come out
• Make sure the water tank and mopping cloth have
during mopping.
been installed properly.
• Make sure the water tank and mopping cloth have
Too much water comes out
been installed properly.
during mopping.
• Check if the water tank is damaged.
• Make sure RoboVac is fully charged (indicated by a
solid blue LED light) before cleaning.
• Check if RoboVac has alerted you with any voice
RoboVac's cleaning time
prompts or LED indicators. Refer to the "Voice Alert"
becomes shorter
section in this manual.
• If your cleaning time is much less than the time
mentioned above, contact eufy customer service for
help.
• Make sure you entered the Wi-Fi password correctly.
• Make sure your RoboVac, router, and mobile phone
RoboVac cannot connect to
are close enough to ensure a strong signal strength.
a Wi-Fi network.
• Make sure your Wi-Fi router supports a 2.4GHz and
802.11b/g/n band; a 5GHz band is not supported.
• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon Alexa
app onto your smart device and enabled "EufyHome
- RoboVac" Skill in the Amazon Alexa app. For
You cannot control
details, refer to the "Smart Integrations" page in the
RoboVac with Amazon
EufyHome App.
Alexa.
• Make sure you have an EufyHome account and have
connected to RoboVac.
• Make sure you are using correct Alexa voice-
commands.
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