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Idiomas disponibles
Idiomas disponibles
Routine Maintenance
EN
Charging Contacts
Clean the charging contacts and the signaling area of the base station with a
soft, dry cloth.
Auto-empty Vents
Clean the auto-empty vents of the robot and the base station with a soft, dry
cloth.
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Mop Pad
Remove the mop pad from the mop pad holder to replace it.
Battery
The robot contains a high-performance lithium-ion battery pack. Make sure
that the battery remains well-charged for daily use to maintain optimal
battery performance. If the robot is not used for an extended period of time,
turn it off and put it away. To prevent damages from over-discharging, charge
the robot at least once every three months.
FAQ
Problem
Solution
The battery is low. Recharge the robot on the base and try again.
The robot will not
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature
turn on.
between 32 ℉ (0° C) and 104 ℉ (40° C).
The base station is not connected to power. Please make sure both ends of its power cord are correctly plugged in.
The robot will not
The contact between the charging contacts on the base station and the robot is poor. Please clean the charging contacts.
charge.
Check whether there is any foreign object at the connector of the robot and remove the foreign object if any.
The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.
The robot fails to
The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
connect to Wi-Fi.
The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
The base station is disconnected from power or moved when the robot is not on it.
There are too many obstructions around the base station. Place the base station in a more open area.
The robot cannot
Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is too far
find and return to the
from the base station, it might not be able to automatically return on its own, in which case you will need to manually
base station.
place the robot onto the base station.
Wipe the signaling area on the base station to remove dust or debris.
Clear any obstruction within 0.5 m on the left and right sides or within 1.5 m in front of the base station to prevent the
The robot gets stuck
robot from being blocked.
in front of the base
The route for returning to charge is blocked, e.g. the door is closed.
station and cannot
The robot may slip if the floor in front of the base station is overly wet. If so, clean the excess water before trying again.
return to it.
It is recommended to move the base station to a different place and try again.
EN
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