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FAQ
EN
Problem
Solution
The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and then
The robot will not
press and hold the power button for three seconds to turn it off.
turn off.
If the robot cannot be turned off by performing step 1, press and hold the
robot. If the problem persists, please contact after-sales service.
It takes about 6.5 hours to fully charge the robot when its battery is low.
The charging speed
If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down
is slow.
to extend the battery life.
The charging contacts on both the robot and the base may be dirty. Please wipe them with a dry cloth.
Check whether the dust bin filter is clogged. If so, clean it or replace it.
The noise increases
A hard object may be caught in the main brush or the dust bin. Check and remove any hard object.
while the robot is
The main brush or the side brush may become tangled. Check and remove any foreign objects.
operating.
Switch the suction mode to Standard or Quiet.
The robot moves
Objects such as power cords and slippers should be organized before using the robot.
without following the
Working on wet slippery surfaces causes the main wheel to slip. It is recommended to dry the wet places before using the
set route.
robot.
Make sure that the doors of the rooms to be cleaned are open.
Check whether there is a threshold higher than 2 cm at the door of the room. The robot cannot climb over high thresholds
The robot misses the
or steps.
rooms to be cleaned.
The place in front of the room to be cleaned is wet and slippery, causing the robot to slip and work abnormally. It is
recommended to dry the floor before using the robot.
22
FAQ
button for 10 seconds to forcibly turn off the
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
Problem
Solution
The robot will not
Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming cleaning.
resume cleaning after
The robot will not resume cleaning after you manually return the robot to the base station to charge, which includes
charging.
manually placing the robot on the base station or sending the robot to charge via the app or the robot itself.
The station cannot
Check whether the dust collection bag in the dust cabinet is full.
automatically empty
If the dust collection bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the base
the dust bin.
station, or the dust bin. If any, clean the blocked part in time.
Check whether the seal on the used water tank is loose or not correctly installed, and manually reset it if so.
The water level in
Gently press down on the used water tank to make sure it is installed correctly.
the washboard is
Remove the washboard and check whether the sewage drain is blocked and clean it.
abnormal.
Check the cleaner. Do not add any liquid other than the officially-approved cleaner.
If the problem persists, please contact the after-sales service team.
EN
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