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10.FIRMAN Two (2) Year Limited Warranty
Warranty Qualifications
Firman generator will register the warranty upon receipt of your Warranty
Registration Card and a copy of your sales receipt from one of FIRMAN's retail locations
as proof of purchase. Please submit your warranty registration and your proof of purchase
within ten (10) days of the date of purchase.
Repair/Replacement Warranty
Firman warrants to the original purchaser that the mechanical and electrical
components will be free of defects in material and workmanship for a period of one (1)
year (parts and labor) and two (2) years (parts) from the original date of purchase (90
days [parts and labor] and 180 days [parts] for commercial & industrial use. Transportation
charges on product submitted for repair or replacement under this warranty are the sole
responsibility of the purchaser. This warranty only applies to the original purchaser and
is not transferable.
Do Not Return the Unit to the Place of Purchase
Contact FIRMAN Service Center and FIRMAN will troubleshoot any issue via phone or
e-mail. If the problem is not corrected by this method, FIRMAN will, at its option, authorize
evaluation, repair or replacement of the defective part or component at a FIRMAN Service
Center. FIRMAN will provide you with a case number for warranty service. Please keep it
for future reference. Repairs or replacements without prior authorization, or at an
unauthorized repair facility, will not be covered by this warranty.
Warranty Exclusions
This warranty does not cover the following repairs and equipment:
Normal Wear
Your product needs periodic parts and service to perform well. This warranty does not
cover repair when normal use has exhausted the life of a part or the equipment as a whole.
Installation, Use and Maintenance
This warranty will not apply to parts and/or labor if your product is deemed to have been
misused, neglected, involved in an accident, abused, loaded beyond the generator's
limits, modified, installed improperly or connected incorrectly to any electrical component.
Normal maintenance is not covered by this warranty.
Other Exclusions
This warranty excludes:
– cosmetic defects such as paint, decals, etc.,
– wear items,
– accessory parts,
– failures to due acts of God and other force majeure events beyond the manufacturer's
control,
–problems caused by parts that are not original FIRMAN parts.
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