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Idiomas disponibles
Idiomas disponibles
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.mx/owners
If you experience
Error Code Appears in Display (cont.)
Once any possible issues are corrected, touch the POWER button once to clear the code. Re-select and restart the cycle.
F5E2
Door cannot be locked
F5E3
Door cannot be unlocked
F5E4 (DR)
Door not open between
consecutive cycles
F6E1
Communication lost with
MCU
F6E2
Communication lost with
ACU
F6E3
Communication lost with
HMI
F7E2
Motor control over
temperature or over
current fault or motor
drive/motor control driver/
motor control DC bus
failure
F7E8
Motor temperature max
fault
F7E9
Locked rotor
F7EA
Lost phase fault
F7EC
Overload fault
F8E1
No water flow detected/
fill timeout
30
All manuals and user guides at all-guides.com
for assistance and to possibly avoid a service call.
Possible Causes
Problem detected with the door lock.
Problem detected with the door lock.
Door not open between consecutive
cycles.
Communications problem between
ACU and MCU.
Communication missing from ACU to
HMI.
Communication missing from HMI to
ACU.
Problem detected with motor control
over temperature or over current.
Also possible MCI internal failure,
motor error designed by MCU
developer, or MCI DC bus under
voltage.
Motor over temperature detected.
MCI locked rotor detected.
MCI motor lost phase detected.
MCI motor overload detected.
Washer/dryer may not be connected
to the home water supply. Home
water supply valves may not be
turned on. Inlet hoses to washer/dryer
may be kinked. Inlet valves on
washer/dryer may have failed.
Solution
Reboot the washer/dryer by touching and holding the 'Home'
icon for 15-20 seconds. If the problem persists, try resetting
the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
Reboot the washer/dryer by touching and holding the 'Home'
icon for 15-20 seconds. If the problem persists, try resetting
the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
Open and close the door before restarting the cycle.
Reboot the washer/dryer by touching and holding the 'Home'
icon for 15-20 seconds. If the problem persists, try resetting
the washer/dryer by unplugging it from the outlet and then
plugging it back in. If unsuccessful, call for service.
Reboot the washer/dryer by touching and holding the 'Home'
icon for 15-20 seconds. If the problem persists, try resetting
the washer/dryer by unplugging it from the outlet and then
plugging it back in. If unsuccessful, call for service.
Reboot the washer/dryer by touching and holding the 'Home'
icon for 15-20 seconds. If the problem persists, try resetting
the washer/dryer by unplugging it from the outlet and then
plugging it back in. If unsuccessful, call for service.
Reboot the washer/dryer by touching and holding the 'Home'
icon for 15-20 seconds. If the problem persists, try resetting
the washer/dryer by unplugging it from the outlet and then
plugging it back in. If unsuccessful, call for service.
Reboot the washer/dryer by touching and holding the 'Home'
icon for 15-20 seconds. If the problem persists, try resetting
the washer/dryer by unplugging it from the outlet and then
plugging it back in. If unsuccessful, call for service.
Reboot the washer/dryer by touching and holding the 'Home'
icon for 15-20 seconds. If the problem persists, try resetting
the washer/dryer by unplugging it from the outlet and then
plugging it back in. If unsuccessful, call for service.
Reboot the washer/dryer by touching and holding the 'Home'
icon for 15-20 seconds. If the problem persists, try resetting
the washer/dryer by unplugging it from the outlet and then
plugging it back in. If unsuccessful, call for service.
Reboot the washer/dryer by touching and holding the 'Home'
icon for 15-20 seconds. If the problem persists, try resetting
the washer/dryer by unplugging it from the outlet and then
plugging it back in. If unsuccessful, call for service.
Make sure that the washer/dryer is connected to the home
cold water supply and that the home water supply valve is
turned on. Verify that the inlet hose to the washer/dryer is
not kinked. If problem persists, call for service.
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