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Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.saeco.com/care. If you
are unable to solve the problem, contact the Consumer Care Center in your country. For contact
details, see the warranty leaflet.
Problem
There are some coffee
residues inside my new
coffee machine.
The drip tray fills up
quickly / there is always
some water in the drip
tray.
The 'empty coffee
grounds container' icon
remains on.
The machine prompts to
empty the coffee
grounds container even
though the container is
not full.
The coffee grounds
container is too full and
the 'empty coffee
grounds container' icon
did not appear on the
display.
I cannot remove the
brew group.
Cause
This machine has been tested
with coffee.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
You emptied the coffee grounds
container while the machine
was unplugged from the wall
socket, or you placed it back too
fast.
The machine did not reset the
counter the last time you
emptied the coffee grounds
container.
You removed the drip tray
without emptying the coffee
grounds container.
The brew group is not in the
correct position.
Solution
Although it has been carefully cleaned,
there may be some coffee residues left.
However, the machine is absolutely new.
Empty the drip tray daily or as soon as
the red 'drip tray full' indicator pops up
through the drip tray cover. Tip: place a
cup under the dispensing spout to
collect rinsing water that comes out of
it.
Remove the coffee grounds container,
wait at least 5 seconds and then insert it
again.
Always wait approx. 5 seconds when
you place back the coffee grounds
container. In this way, the coffee pucks
counter will be reset to zero and the
number of coffee pucks is counted
correctly.
When you remove the drip tray, also
empty the coffee grounds container
even if it contains only a few coffee
pucks. This ensures that the coffee
pucks counter is reset to zero and that
the number of coffee pucks is counted
correctly.
Reset the machine in the following way:
close the service door and place back
the water tank. Switch the machine off
and back on again and wait for the
lights in the drink icons to come on. Try
to remove the brew group again. See
chapter 'Removing and inserting the
brew group' for step-by-step
instructions.
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