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Problem
The milk does not froth.
The milk is splashing.
Cause
The AquaClean water filter is
clogged.
The grinder is set to a too fine
setting.
The brew group is dirty.
The coffee dispensing spout is
dirty.
The pre-ground coffee
compartment is clogged
The machine circuit is blocked
by limescale.
The internal cappuccinatore is
dirty or not inserted correctly.
The type of milk used is not
suitable for frothing.
The milk you use is not cold
enough.
The flexible milk tube is not
connected properly.
Solution
Replace the AquaClean water filter
every 3 months. A filter that is older
than 3 months can become clogged.
Set the grinder to a coarser (higher)
setting. Note that this will impact the
coffee taste.
Remove the brew group and rinse it
under the tap (see 'Cleaning the brew
group under the tap').
Clean the coffee dispensing spout and
its holes with a pipe cleaner or needle.
Switch off the machine and remove the
brew group. Open the lid of the pre-
ground coffee compartment and insert
the spoon handle into it. Move the
handle up and down until the clogged
ground coffee falls down (Fig. 37).
Descale the machine with Philips
descaler (see 'Descaling procedure').
Always descale when the machine
prompts you.
Clean the internal cappuccinatore and
make sure that you position and insert it
correctly (see 'Cleaning the internal
cappuccinatore under the tap').
Different types of milk result in different
amounts of froth and different froth
qualities.
Make sure you use cold milk coming
directly from the fridge.
Open the door of the coffee dispensing
spout (Fig. 47) and check if the flexible
milk tube is fully connected to the
cappuccinatore. Note that the
cappuccinatore and milk tubes may be
hot. Let the cappuccinatore and the
tubes cool down before you touch
them.
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