Additional Troubleshooting Information; Resolve Issues With Slides Or Negatives - HP Scanjet 4070 Photosmart Manual Del Usuario

Chapter 2
No light or only dim light is visible in the transparent materials adapter
After each step, start a scan to see if the scanner is working. If not, proceed with
the next step.
● Make sure that the transparent materals adapter (TMA) is connected to the
scanner.
● The bulb in the adapter might not be working. Press the Scan Slides or
Negatives button (
broken, service is required, See "Customer support" on page 22.
● The adapter has a short warm-up mode. Wait a few seconds to see if the
light turns on. For the best scanning quality, let the adapter light warm up for
at least 30 seconds.

Additional troubleshooting information

To solve other problems with the scanner or the transparent materials adapter,
access the on-screen help:
1 Open the HP Director software.
2 Click Help, and then click HP Scanjet 4070 scanner.
To solve problems with the scanner software, see the HP Image Zone on-screen
help.

Resolve issues with slides or negatives

Use this section to help resolve issues with 35 mm slides or 35 mm negatives
scanned from the transparent materials adapter.
The image cannot be enlarged
You might have selected Zoom in instead of Resize. Zoom in changes only the
view on the screen. Use Resize to change the size of the scanned image. See
the HP Image Zone on-screen help for more information.
Incorrect colors print, or the image is too light or dark
● A final scan area might not have been selected. The software might be
setting the exposure for the entire area instead of the final scan area. Select
and drag the handles around the selection area you want for the final scan
area.
● The settings for transparent materials are reversed. Select Slides from
TMA for slides or Negatives from TMA for negatives.
● Ensure that the adapter windows are not blocked or dirty.
The scanned image shows a colored tint, usually pink
The image was probably scanned without using the adapter. To review the steps
for scanning 35 mm slides or negatives, see "Scan slides and
negatives" on page 9.
20
) and look for illumination in the TMA. If the bulb is
HP Scanjet 4070 Photosmart scanner