Weidmuller THM MultiMark Plus Manual Del Usuario página 61

7.3 Problem Solution
Problem Cause
Transfer ribbon Transfer ribbon deflection not adjusted
creases
Head locking system not adjusted
Transfer ribbon too wide
Print image has Printhead is dirty
smears or voids
Temperature too high
Unsuitable combination of labels and
transfer ribbon
Printer does not Thermal printing is chosen in the soft-
stop after transfer ware
ribbon runs out
Printer prints a Printer is in ASCII dump mode
sequence of char-
acters instead of the
label format
Printer transports Transfer ribbon incorrectly inserted.
label media, but
transfer ribbon does
not move
Unsuitable combination of labels and
transfer ribbon
Printer only prints Setting of the size in the software is too
each second label large.
Vertical white lines Printhead is dirty
in the print image
Printhead is defective (failure of heat
elements)
Horizontal white Printer is used with the backfeed >
lines in the print smartin the cut or peel-off mode
image
Print image is Printhead is dirty
irregular, one side is
lighter
Head locking system not adjusted
2599440000/00/04.2019
Remedy
Setting the feed path of the transfer
ribbon
→ „4.6 Setting the Feed Path of the
Transfer Ribbon" on page 54
Adjust the head locking system.
→ „4.3 Setting the Head Locking Sys-
tem" on page 51
Use a transfer ribbon slightly wider than
the width of label.
Clean the printhead → „6.3 Cleaning the
printhead" on page 56
Decrease temperature via software.
Use different type of ribbon.
Change to thermal transfer printing.
Cancel the ASCII dump mode.
Check and, if necessary, correct the
transfer ribbon web and the orientation of
the label side.
Use different type of ribbon.
Change the size in the software.
Clean the printhead
→ „6.3 Cleaning the printhead" on page
56
Change the printhead.
→ Service Manual.
Set the backfeed > always in the setup.
→ Configuration Manual.
Clean the printhead
→ „6.3 Cleaning the printhead" on page
56
Adjust the head locking system.
→ „4.3 Setting the Head Locking Sys-
tem" on page 51
Fault Correction
61