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Idiomas disponibles
FAQ
EN
Problem
Solution
Battery level is low. Recharge the robot at the charging dock, then try again.
Robot does not turn on
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a
temperature between 32 ℉ (0°C) and 104 ℉ (40°C).
The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged
Robot does not
in correctly.
recharge
Poor contact. Clean the charging contacts of the charging dock and the robot.
There are too many obstructions around the charging dock. Place the charging dock in a more open
Robot does not return
area.
to charging dock
Please clean the dock's signaling area.
Robot is malfunctioning
Turn off the robot and then reactivate it.
Robot is making a
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the
strange noise
robot and remove any debris.
Robot no longer cleans
The dust bin is full. Please clean it.
efficiently or leaves dust
The filter is blocked. Please clean it.
behind
A foreign object is caught in the main brush. Please clean it.
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version
of the Dreamehome app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome app is
Robot cannot connect
enabled.
to Wi-Fi
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform
The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery
scheduled cleaning
left.
18
FAQ
Problem
Solution
Does leaving the robot on the
Leaving the robot on the charging dock after it's fully charged consumes very little
charging dock consume power if it
electricity and helps maintain optimal battery performance.
is already fully charged?
Confirm that the water tank is filled with water, and clean the mop pad if necessary.
No water comes out of the water
Clean the mop pad if it becomes dirty.
tank, or only a little bit comes
Make sure the mop pad is installed correctly according to the user manual.
out
Clean the air hole on the top of the water tank.
Make sure the robot is not set to Do Not Disturb Mode, which will prevent it from resuming
Robot doesn't resume cleaning
cleaning.
after charging
The robot does not resume cleaning when it is manually recharged or placed onto the charging
dock.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot
Robot doesn't return to charging
is too far from the charging dock, it might not be able to automatically return on its own, in
dock after being moved
which case you need to manually place the robot onto the charging dock.
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
EN
19
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