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6 – Troubleshooting
NeoScan 2000 troubleshooting instructions
Problem Description
There is mismatching and overlap on the 3D
model.
After bite registration, there is a gap or
intersection between the upper jaw and the
lower jaw.
Precision degradation is observed, or images are
not well-stitched during acquisition.
Reconstruction of metallic preparations is
sometimes difficult.
The Scanner Tip is installed but not detected. No
live video is displayed, and the Scanner Tip not
detected icon is displayed at the bottom-right
of the interface.
Fogging appears on the inner surface of the lens
window at the base of the scanner.
The scanner does not cast light, and a static
preview image is displayed in the video preview
screen.
Scanner is not shown in the 'Scanner List' in the
software while the Status Indicator keeps
blinking in breathing mode.
Remove mismatched data and excessive tissue
using the Cut tool and rescan.
• Set "Bite adjustment" to "Avoid intersections"
in Preferences.
• Delete the incorrect bite view, and rescan.
Ensure that the Lens Window at the base of the
scanner is clean by wiping it with a moist, lint-
free cloth or lens tissue. Use a lens tissue or lint-
free cloth to remove any dust or water stains.
Make sure the Scanner Tip is firmly installed and
there are no dark edges on the live video.
• Adjust the scanner position (for example:
distance or angle) and scan more of the area.
• Move the surgical light away from the patient
to decrease light scatter.
• Turn on "Shining Surface" button.
Reinstall the Scanner Tip, and make sure the
Scanner Tip is in firm contact with the scanner.
• Mount a completely dry tip on the scanner,
and place the scanner in the holder or set it on
the desk, and wait until the fogging fades. If
the fogging does not disappear completely
after 24 hours, contact your local service
provider for assistance.
• Ensure that the tip is thoroughly dry before
mounting on the scanner, and do not use a
cloth soaked in disinfectant to clean the
scanner.
Close the software, and then launch the
software again.
Reset the network in the scanner. To do so, while
the Status Indicator is in breathing mode,
simultaneously press the Scan Button on both
sides for two seconds and release. The Status
Indictor should start blinking rapidly, then enter
breathing mode. The device should then be
shown in the 'Scanner List' in the software.
NeoScan™ 2000 Installation and operation manual // Troubleshooting
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